Ulta Beauty - rosenberg - Rosenberg (TX)

3 /5 Liz Vazquez: Three stars just for a one person that works there who is super rude. I’m a regular store and salon customer. I love going to this location since it’s convenient and because I’ve found the perfect stylist, but there’s a lady on the sales floor who is extremely rude I’ve had a few negative encounters with her I’m surprised she is still working at the store with the terrible customer service she has. Come on Ulta management, there are plenty of people out there with great customer service who are looking for a job, get rid of those who bring a negative energy and hire those who are really passionate about their job and serving others.

1 /5 Gabby Kanu: I recently visited this location to purchase some cologne. They directed me to use one of their mobile check out machines. Its one of the handheld devices they use. Their machine charged me even though they said it didnt. I showed them where the money was taken out of my account, but the said it wasnt showing up on their end. I told them I didnt want to be charged twice. They reassured me I wouldnt be and checked me out at a regular register. That failed. I was charged twice. They said it would come off my account after 24 hours. It didnt. I returned the next day to show them they charged me twice and I filed a claim with my bank. They gave me a refund. None of this should have happened. They dont need to use those machines and Ill never use them again. Always go to the register.

1 /5 Yulissa Mares: This was my first time visiting this Ulta, and I arrived at 8:45 PM to pick up an order. Unfortunately, I was met with rudeness from an older Black woman who did not greet me or offer any kind of welcome. Instead, the first thing she did was check her watch and inform me they were closing in 15 minutes. I didn’t feel valued as a customer and will not be returning to this location, where it seems customers are not made to feel welcome. After reading other reviews, I noticed that another Hispanic customer reported being treated rudely as well.

1 /5 Avery Coleman: this place is a good Ulta but there is this one lady who is very very short, and she was very rude. Me and my best friends mom went shopping for Christmas and as we where checking out, she was rolling her eyes, giving attitude and was even giving us our products rudely.

1 /5 Victoria Hernandez: I use to love coming to this ulta but after the few times I have came everyone there has such a passive aggressive attitude. I should not have to pray not to see the sales manager or try to avoid her due to her passive aggressive attitude. The staff there is rude and is just trying to get you out of their face. Everytime I come here it’s just a bad experience and makes me not want to come anymore. The whole store needs new staff.