Latte Auto Repair - El Paso Thomas: EDIT: I have changed no words, all Ive changed is the star from 2 to 1 after the condescending reply from the shop.
I brought in my Grand Marquis in an emergency situation, I needed an intake manifold put on fast. As I was on my way to California from Houston. I was treated well and made comfortable with anything I had wanted to talk about.
However, I was unfortunately misled twice and have had issues with the replaced parts just days after they were done.
I was given a lower price overall because I was in a budget pinch, and I was told "AutoZone gave us the part cheaper" when the reality was they were just using a more cost effective part. That wouldve been fine if thats how it was presented to me because in the situation the brand of the intake manifold on these cars is very important and unfortunately the one they went with is one Ive known to have issues and in my thankfulness and gratitude I was feeling for the speedy repair, I lost sight of the details and didnt find out the part number until my cooling system blew up in Arizona.
The next disappointment is I was comforted by a "nationwide warranty" which would have solved this entire problem, because in theory a warranty you get told is for your repair actually covers the repair the shop did. Well guess what, folks? The warranty doesnt cover "internal engine components". I can go back and forth with you as to why an intake manifold isnt internal, but thats neither here nor there, because Im not the warranty adjuster and I dont make the rules.
So, Im sure they arent bad people, but I had a bad experience. Went from a $800 fix to a $2700 project.
