SureStay Plus by Best Western Quanah - Quanah (TX)

5 /5 Jessica Chavez: First and for most I want to thank the staff they are truly AMAZING! My kids and I got stuck here in Quanah when my car broke down. We were still 6 1/2 hrs away from home when the clutch to my car went completely out. So we stayed here for 2 nights. Micheal (I believe that was his name) checked us in he was very very helpful and accommodating with our situation. The next morning we went to front Desk again to let the new employees know our situation and talked with Tammy she was also really amazing and helpful. Anything we needed they were there to help! *Second: The room was really big with 2 queen sized beds the room was clean and had everything we needed the only problem we had was the fridge didnt work but every else was nice!. It did have a funny smell at first when the heater kicked on but wasnt to bad nd did go away eventually (Or got use to it lol) The rooms and furniture are outdated does need new carpet and new paint but other then that the room was great and comfortable! Last: on the website for this hotel it does show a very nice hot tub. When my kids nd I went to go look at it. It was no longer there but other that this was a really nice place to stay. I want to thank all the staff for there help and support!

2 /5 Sharon: First of all, I arrived to check into my hotel room they cannot find my reservations that I made 6 1/2 months ago which was in January and I was checking in on July 5, 2024. I waited about an hour and 15 minutes they finally came up with a room And realized they had given mine to someone else and they were not checking at all. Someone posed as me and they checked the man. The manager did give me half off my two nights day to try to accommodate the situation which it did not because I was embarrassing in front of a lobby full of people looking at me like I was lying. This was Reunion. I was coming to two. Only hotels in town was booked solid so there was nowhere else to reside to the rooms are not so nice at all need to be updated really bad the whole place needs a makeover there was a room across from me 215 that they have been working on and the door was all busted up and I noticed the homeless man going in there with a duffel bag and food containers and he spent the night there is checking the floors. No one asked any questions. When I checked out. I asked the manager, which is the owner. Why was this guy staying in a vacant room that you guys was repairing? He had no knowledge of the situation supposedly said to me he would check into it. I said well I was told by one of the desk clerks, but it was the maids brother and he had nowhere to go so they’re letting him camp out there. I guess only when The Owner is not around I will not be staying here anytime soon till the hotel get up to standards and the place smelt really bad and there was so many nets everywhere in the hotel, I guess because it was so hot and people were bringing food inside the hotel not again. I can’t stay here under these conditions. You guys can go at your own risk.

4 /5 Jonathan Nunez: Came early in the day at 1am, and there was staff able to check us in without any reservation. The staff was nice and kind. The rooms were in decent shape, and the beds were comfortable. Overall the room was clean and smelled nice. The hallways appeared to be more worn however. The continental breakfast was okay, nothing to write home about. I could tell that care went into preparing the food which was appreciated. If youre ever traveling late, and need a place to stay, I recommend this spot.

4 /5 E Mary (ME): Quiet and clean place to stay. Breakfast was regular continental. The juice machine was broken, so the staff had juice in insulated carafes. Preferred this to the juice machines anyway. Also had plenty of milk, toast and cereal. The eggs and sausage were delicious, even for our picky kids. Didn’t get to try the waffles, but hope to next time. Really great service. Bedrooms were very clean and tidy. You can tell this hotel is being taken care of and kept up well. The management really cares. Would stay here again for sure on our way through just to see the friendly staff again.

2 /5 Weston Gregg: 2 experiences, 1 review/rating On the way to Houston, and never any rooms available in Childress, we stopped here for a night. Room was affordable, and got the job done. Bed felt a bit sagging in the middle, so not a great nights sleep. Breakfast was pretty good for a one-nighter. Place was clean. All in all, a fair, not great, nights stay. When we headed back home, we had the addition of our late mothers dog with us. We tried to stay here again, but the night clerk tried to scam us. First, he wouldnt allow the dog, then he would allow her with a steep $50 deposit (an INSANE amount). We were ready to pay the price, but then he wanted the deposit in cash. What kind of scam is this guy running at night? Probably looking to line his own pockets and cheat the hotel!! Needless to say, we continued on down the road, and we hope with this review, others will pass on the scam as well.