3 /5 Crystal Bivins: Im very disappointed and heart broken to see how my daughter was treated during her service with Britney. She was excited to have the salon experience and donate 8-9 inches of her hair, and told me that same night it wasnt the cut like the photo and was deeply hurt. She expressed how it made her sad that the stylist didnt talk to her at all and that she said "did we just decide not to brush our hair today?" And "why do you keep moving so much?". Is this how she treats all her clients? I asked for tips on how to style at home and was given a vague "honestly anything works". The stylist knew she was donating her hair; there was no communication when she was going to start cutting, if my daughter liked the length, she wouldnt even look at the reference photo before she started cutting her hair. I should have listened to my gut and asked for a more professional stylist. After her service was done, she walked to check out, didnt even tell us we were done, then took my card and I had to ask her how much I was being charged today. No receipt, nothing. I am very disappointed. At first my daughter told me she loves it, then later that night was very upset and told me its nothing like the photo, theres no layers, no curls or waves, and shes worried kids will laugh at her new haircut. Shes 8. This was supposed to be a fun experience for her and I wish I could have taken her to someone who would have respected her and didnt make her feel degraded. I hope they set higher standards for their staff in the future.
