2 /5 Jara Thomas Gonzalez: My review is over vivids & vivids only, so this may not apply to you. I answered Jessicas model call to do some fun vivids. Over the course of seven hours, she created magic! I had honestly never loved my hair more! There were ten shades used including the toner & you could see them all! I got my hair done on a Friday, she lets me know she will text on Sunday with products & after care instructions, she does not. Thats fine because Ive done vivids for literally over half my life, 16 years to be exact, I go to Ulta & purchase the Redken Acidic Color Gloss shampoo, conditioner, & heat protection treatment. On Tuesday, I text Jessica asking if I could use dry shampoo, she advises to just go ahead & wash it. I washed using the Redken professional products, ice cold water, used a microfiber towel getting out, & blow dried immediately. There were no longer 10 shades, at best MAYBE 4, blue, purple, & pink. The dark blue bled & overtook the majority of the lighter colors. I was absolutely devastated, I cried alot, but tried to make the best of it, I wore it straight, I curled it, then I braided it. It was obviously not the hair I left the salon with. I paid $200 for ONE wash. When I texted Jessica, she REPEATEDLY said "It faded because of the shampoo you were using!" Except, the issue wasnt the fade, actually, it didnt fade at ALL, the issue was the bleed. The best fix she could offer was "putting in a little more green". I spent a day contacting other hair dressers & all THREE said that this wasnt the shampoo & that I should either get a full fix or a refund. Jessica on the other hand says its beautiful lol while I wont lie & say its hideous, its 100% not what I wanted or even like. The hair cut is fabulous though! So is the parting done to separate the brown from the vivids! My take here, Jessica is likely GREAT at her job, just not using vivids or taking accountability about that. I wont be back, but I will recommend the salon to others
