1 /5 Nia Wright: My first experience with Studio Nails was not a pleasant. I went in for a polish change (feet) and polish for my hands.
#1. I had to repeatedly ask for the nail technician to paint the sides of my nails. When I mentioned it to her during the painting of my feet, she kept saying “I know” so I backed of. When she started painting my nails, she left each finger exposed on the sides but I waited until she was putting on the second coat and tried to move over to my right hand. After having to point out that the sides weren’t painted on EACH NAIL, she still didn’t paint the right hand correctly. I was so frustrated.
2. She did a horrible clean up job and left paint on each finger even after using the liquid (acetone?) to “cleanup”. Then it left a clear residue on my fingers which she just left. I looked at the nail oil on her table, hoping she’d understand that I don’t want to walk out like this and she grabbed it...but then put it back and told me we’re done and it’s time to dry my nails.
3. She took me from under the dryer after only four minutes (12:03-12:07PM) claiming they’re dry. I’ve been getting my nails done long enough to know they’re NOT dry.
4. She almost messed up my feet(nails) trying to force on my sandals despite me trying to let her know that the strap in the middle has to be adjusted. She kept ignoring me and then “grunting” because the strap on the back wouldn’t go up and then scolding me for not bending my toes because they’re “touching”. NO DUH!!! I keep telling you the strap in the middle has to be pushed down. I REALLY, really wish she would’ve backed off and just let me wear the paper shoes. It’s always nice to have them put your sandals on, but not this time. I didn’t ask and despite the frustration she wouldn’t let go.
5. I expressed my frustration at the front desk where you pay and I showed her my nails and let her know I don’t have time to get them fixed (house guests would arrive in 30 minutes) but I wasn’t happy. They only offered to fix for free in another day. With this sloppy job I really would’ve expected a discount. This isn’t what I paid for at all.
I won’t be back. Not even for a repaint. I’m very disappointed.