4 /5 Jess: Overall, i had a really great experience. The stylist was nice and talkative. The only reason I cant give 5 stars is because my hair was 33in long, and the stylist cut a little over a foot off when I just wanted my dead ends trimmed. I had figured like 5-6 inches of dead ends, especially since I never use heat on it. It looks good and feels healthy. Its just hair, and it will grow back. I would just maybe recommend confirming the length you plan on taking off with the client before doing so, especially if they have really long hair. I will continue to come here and recommend it to my friends and loved ones.
Edit: I can not reply to the owners comment, so I decided to make an edit. I do not want to name the stylist bc I dont want them to get into trouble. I would just implement having the stylist show how much they intend on cutting off, especially if the client has long hair.