Reflexion Hair Salon - San Antonio (TX)

1 /5 Alexis Hernandez: If I could rate 0 stars I would. I got my hair done on 12/17. My appointment was set for 9am and Stephanie did not arrive until an hour later. Once in the salon she was already applying a root color on another client. Had me put on a smock and wait. Started my test strand and threw me to the back. My test strand processed for an hour while she worked on 3+ other clients. She finally gets around to beginning my hair. I showed her 3 inspo pics and explained to her what I was looking for. I specifically went to this salon because they specialize in coloring and I was going from the darkest brown to a honey blonde balayage with my natural color as my roots. Bleach was applied and I was thrown to the back where I sat from 12:30pm following bleaching application until they rinsed me at 6:30pm. During my wait time Stephanie was very minimally communicative and was working on multiple clients at once. She disappeared completely out of the salon for about 1-1 1/2 hours and did not let me know anything. Once rinsed around 6:30 pm she applied the root color where it was left to process for another 30 minutes. Following my services my scalp was so chemically burnt and irritated. I’ve been getting my hair done for years and have never experienced something like this. I have never asked for a refund at any establishment but I did end up asking for my money back of course to no avail. My hair looked nothing like my inspiration pictures, my haircut was a disaster. I have been growing my mullet out for 6 months in order to even it all out and this haircut basically went back and redefined my mullet after I explained to her I wanted to even out the back due to my previous mullet cut. My scalp and ears were chemically burnt due to processing time. Stephanie said it was an allergic reaction and offered to fix it. I personally did not feel comfortable returning which I expressed to her and never recieved a response. I just cut my losses. I paid $295 so my hair color would not be what I wanted, my haircut not what I asked for, and I have burns that I’m still recovering from. I have never been so dissatisfied with a service. I have not returned and will not but wanted to share my experience with others. *inspo color and cut pics posted at the end *

1 /5 Megan Grimes: Adrianna Alvarado cut my hair. I started crying the moment I left the salon. This is the worse experience I have ever had with a stylist. My hair is completely hacked away at and uneven. When I addressed this I was met with her condescending and rude attitude. Adrianna’s lack of skill and lack of professionalism makes me question the integrity of the facility. I can not recommend her services but what do you expect for a $20 hair cut. You get what you pay for.

5 /5 Taryn Hall: I finally found someone in SA who can do my hair the way I like it. Terri did an amazing job. Im relaxed but do not like my hair to be bone straight. She listened to me when I asked for minimal heat use. I will be going back to her....from now on! For the entire shop...it was neat and clean.