Pasteur Medical Associates - San Antonio (TX)

5 /5 Clark Terrell: This is a well run medical practice. Front office staff members are courteous and efficient. Each physician seems to have an independent practice, so I am able only to address my experiences with Timothy Hernandez, MD. He and his assistant, Clare, are top notch. All my concerns are addressed and I have never felt rushed or dismissed. The annual concierge fee is reasonable and well worth it. Finding a practice like Pasteur Medical Associates is rare, considering how so many other medical practices of all specialties are poorly run, with rude or hostile customer service and rushed, harried practitioners. I strongly recommend this practice and Dr. Hernandez for persons looking for an exceptional internist and medical office.

1 /5 Ni Sa: As a violation of HIPAA as well as Texas being a one-party consent one of the billing employees Linda placed a audio and recording camera in the billing office while they were not at work and no one was aware. This camera was found and reported, who knows what information was obtained by this individual that was not fired but is now working from home and still has access to all banking information. This office is untrustworthy, unfair and shady. If I were you I would not spend your money here, if they know you have money they will up your concierge fee. I will also be reporting this to the Better Business Bureau as well as the Department of Health and Human Services.

5 /5 Nasibullah Rahimi: I recently moved from Virginia and had my first appointment with Dr. Hernandez. I highly recommend him. He is incredibly professional, has great medical ethics, and took the time to listen to my concerns. I felt well cared for and appreciated the thoroughness of his approach. ⭐️⭐️⭐️⭐️⭐️

1 /5 Jeanie Davis: Recently moved to San Antonio. We have had a concierge doctor for the past 9 years so we immediately looked for a new one here in SA. We found Pasteur and based on reviews we hired one of their physicians to be our concierge doctor. We have had multiple concierge doctors in multiple cities. They have all worked the same. Pay a flat fee. Everything is included, unless they send you outside the practice. That is what they advertise, but NOT what you get. I was concerned when at the first visit they asked for our insurance information. I only gave it to them when they assured me that they use it to set us up with outside testing or physicians should we ne referred. In my prior experiences, you can always get prompt responses and speak to the doctor when you need. This is not the case. You get a number that you can text the doctors assistant. Prompt response never happened. I only saw my doctor once and never even spoke to him again. But it is the billing that has really solidified the 1 star (I would prefer 0 star) rating. Within a couple months, I started receiving bills from the practice. I had to call to fight with them every time. They said that they still bill insurance and we dont owe the difference. By the end of the the year term, I was receiving bills for both myself and my husband every month and ignoring them. I contacted the office and told them we would absolutely not be renewing with them. However, the bills kept coming. Then, I realized that my husband had paid the bills thinking that they were due. I called and they said we are not owed a refund. Now, July 2024, I just received a bill from last October when my husband saw the physician. This practice is a scam. They operate a non- concierge practice in the same location and you will never receive actual "concierge" services. Save your $.

5 /5 George D: Dr. Hilbert is the one doctor Im happy to work with. He genuinely cares about my health and looks to find ways to treat not the symptom but the actual problem. His new Concierge service makes it easy for me to get a hold of him. I can also see him next day or even same day sometimes! Really recommend Dr. Douglas Hilbert and his Concierge Service!