1 /5 Nicole Wansley: I know my experience does not reflect on the salon as a whole but the stylist is a representative of the salon. I have never wanted to get out of a place as fast as I did here when we were done. I apologize that this is going to be long but I feel like I have to explain. It started off with her texting me an hour before my appt asking if I could come in an hour and a half later at 11 because she was running behind with her first client. When I got there a stylist greeted me and when I told her I was booked with Jenna she told me that she hadnt been in yet and that she would come get me when she got there. I didnt mind because I know stuff happens but now in hindsight I wish I would have told her I couldnt make it at the later time or been upset when they told me she hadnt even been in yet and cancelled. We did our consult and she agreed my hair felt too bright and warm. I just wanted lowlights, bring up the blonde a little bit, keep deep roots and a cooler tone. I know that explaining what you want the outcome of your hair to be can be very hard and misunderstandings happen. For that reason I had multiple reference photos (9) of my own hair showing her what I wanted and how I kept my hair. I let her know I wear my hair up most of the time so my main thing was I wanted to keep the lived in, grown out look with deep roots. It was hard to tell what was bleach and what was color when she was doing her foils but I assumed that most of it was color since we had been talking about needing more dark and keeping with grown out roots. We decided to do a 1 trim all around (no layers) but she pulled the front area and started a face frame. It happened so quick that it was too late for me to stop her. When she started drying it the tone was not what we talked about at all. When she was done I pulled it up like I normally do to see how it looked that way and had bright highlights that were right against my hairline without any deep roots and even my baby hairs were highlighted. The places around my face that fall or I pull forward, one side was my natural dark brown and the other was bleached. I showed her and she said "oh, its just hard to get the hair in those side areas because it lays differently". Ive never been told that before and have had my hair done many times never having an issue like that. I asked her if there was anything she could do because it would drive me crazy, she said "Ill just put more toner on those two pieces." As Im looking at the rest of my hair trying to figure out what happened she says "how about you just sit with it for a little while and if you want to you can just set up another appt and Ill do a root tap for you." The extra toner she added of course washed out a few days later, the color she used for the lowlights isnt even close to matching mine and the trim is very uneven. Im usually not a complainer, I am a firm believer that you get what you pay for. So the fact that I paid a little over $300 for a partial, ended up with the complete opposite of what we spoke about and an uneven cut made me feel like I needed to leave this review.
