Palace Nails Spa - Sherman (TX)

5 /5 Taryn Brown: If you go to the shop you must ask for Helen! Not only is she kind and humble but she is clearly a perfectionist takes the time for the details. Excellent work I wont let anyone else in Sherman touch my hands or feet ever. If you need a pedicure let her do it the best massage ever very thorough and everything she does. Highly recommend!

5 /5 Tracy Hernandez: First time here and had an awesome experience! Great prices, and they accept walk-ins. The first photo is a reference and the 2nd&3rd is the result! Helen worked on my hands while while Mitsy did my pedicure, was in and done in about an hour,(I went Wednesday morning around 11ish). The environment is very calm and it’s very clean. Both were very attentive in what I needed and liked, they even gave me better suggestions than what I had chosen, definitely will be coming back:)

1 /5 Love One Another: Poor service. When I entered I was rushed to check in. I showed the lady my inspiration nails and she said ok cool $85. And I immediately said no thanks. Then she said okay I can do 65 but with the natural cuticle shape. Not oval. I said yes I wanted it that way (but didn’t get a chance to tell her that yet.) my mom is with me and my mom says just regular short French tip. when we sit down she hands us both 2 books with colors and told us to pick. I reminded her of what we were getting and that it was just black and white so we didn’t have to pick a color. She start to prep and asks if I’ve ever been there before and I tell her NO. She gets the clippers out and I ask her if she can not clip my natural nails. (Bc in the past I have experienced this causing the nails to break quicker) and she immediately started acting funny. As if she didn’t hear me and got upset bc I didn’t want to let her. After her being persistent I agree but told her to be sure she leaves them straight. To which she responds by not wanting to cut them anymore. I repeated myself to her and she continued to deny cutting them. Then she cuts my pinky and trying to be condescending she makes me approve it. She continued to do that for every nail after every little step she took even though I would voice to her that it’s fine. She was tugging my hands unnecessarily and rushing so I didn’t feel comfortable the entire time like if she might cut me intentionally. Instead of her trying to put me at ease and maybe offer me a drink, she got annoyed. She continued and got the acrylic powders and asked me which color Do I want. I reminded her of my inspiration pic and she chose pink. She laid it down and shaped and then grabs black nail polish and paints rectangular from the tip towards the bottom on all nails and then grabs some remover and a brush and begins to paint it off in the shape shown below. When she finished I asked if she could bring the black down some more. Bc it was more pink than black. This made her more upset. Because when I explained the first time she kept cutting me off talking over me saying “yeah yeah yeah” as if she immediately understood. So she does it again and basically does the same thing. Too much pink. So I try to explain to her again. And she tried to do the “yeah yeah yeah” deal again and I told her this time “hold on. You’re not listening. I’m trying to explain to you.” And she said yeah yeah thick. So I let her try again. And again she does the same thing. So I tell her. Too much pink. More black. And again the yeah yeah yeah. I eventually agreed to it so she could finish. But when she was done I was just unhappy and sat there trying to explain to her again. And she said. I do the pic for $20 more. And I told her no. So she does it one more time. Leaving it at the same pink/black balance. She then painted the silver tip and I asked her to go over it again bc it was barely noticeable. She did that with no questions ask. My mother was with me and at this point she asked if they had wine. They said no. Just soda and water. Her tech gave us 2 waters. Then my tech finished up and starts to put oil on me. And my mom pointed out that she thinks she done. And I reminded her the inspiration pic has 1 gem on cuticle area. And she said oh “$5more dollar.” Then I said but why when I showed you pic all the nails have a gem and she said “$10” more dollar. And this was the cherry on top. I told her no. That’s not my fault. I showed you the pic and bc you rushed you didn’t see it. And she said “show me pic” as if I was lying! So I showed it to her and she said $10. Took no type of accountability for her actions. She then tells me to go wash my hands. And I ask where and remind her I told her I had never been there and she nonchalantly pointed somewhere to her left. So I get up and head that way and ask again where bc I didn’t see it and a customer ended up showing me where. Then here’s the kicker. When we go to pay they tell me my mom’s plain short nails are $55. They never once mentioned her price. Nails are lumpy and she left paint on me.