Orchid Nail Spa Limited Company - El Paso (TX)

5 /5 Della Carroll: I am very very happy about my visit! I actually walked in when they were super busy, in which they gave me several options. I am grateful for that. My experience was only brought down by a client being rude to the staff. I am always treated as a priority and made to feel amazing throughout! I want to thank you for amazing service!

1 /5 Marco: I set up appointments for my wife at various locations at times depending on availability and time. This time around I tried out Orchid for my wife. I called, set up an appointment and sent her on her way with the money on the date. She has her preferred place but that wasnt available within this timeframe. So I set her up with the Deluxe Mani with Gel $45+13 and the Orchid Spa Pedi With Gel $69+$13. Only one of her feet were really taken care of vs the other on her Pedi. One foot was left feeling rough and was rushed. On her Mani the tech cut her and scraped her cuticles, did a poor job on the nails. Quality is non-existent, 2 days and already falling apart. I dont recommend this place. The staff was courteous and the services seem very interesting but the bottom line is that If the service is sub par and the quality and durability are almost non-existent then they get a poor review and one less customer from me and my wife. Update Wife went back for the guarantee fix. Well. Its was worse than the original. Instantly broke hours after the fix. Please avoid this business for your nail needs. I posted the picture of the thumb nail completely destroyed the same day.

1 /5 Kaylah Alvarado: I walked in with my mother today and we were greeted right away. Man at the front was very nice and got us situated right away. The lady I had ( I didn’t get her name ) did not say one word besides what color I wanted. As she set up I accidentally understood “up” thinking to lift my feet and she very rudely said “ no” and shoved my feet down. There were moments where she would dig in a little aggressively so I would flinch but I felt that I was being a bit dramatic and she just didn’t move or say anything. I paid for a signature pedi and I didn’t even leave with a scrub on my feet. The massage was as if she was just smacking my legs around and then threw on lotion and called it a day. Everything felt rushed and like she didn’t want to be there. My big toe nails were fully grown into perfect squares and I ended up with very badly trimmed nails. I hadn’t gotten a pedicure in so long and decided to treat myself but ended up being so disappointed. I’m embarrassed. When the lady was done she just got up and left and went with another client not letting me say anything. The lady beside her doing someone else’s nails had let me know I was done and helped me out my chair .

5 /5 Sarah Austin: Liz did a beautiful job, they’re exactly like the inspo pic. The manager was also very sweet and helpful.

5 /5 Julie Padilla: Wow! I’ve never been to a better nail spa. They took care from from head to toe. So luxurious but the services were super reasonably priced. All were super professional and caring. I will only go there now for ever. You won’t be disappointed for sure.