Mirror Mirror Salon - The Grove - Austin (TX)

5 /5 Paige Vaughn Photo: I cannot recommend Lily at Mirror Mirror Salon enough! She is an absolute magician when it comes to Invisible Bead Extensions. From start to finish, she made the entire experience seamless, ensuring my hair not only looked flawless but felt completely natural. Her attention to detail and expertise are unmatched, and she truly takes the time to customize everything to perfection. Beyond her talent, Lily is one of the sweetest and most welcoming people you’ll ever meet. She made me feel so comfortable and taken care of throughout the entire process. If youre looking for someone who genuinely cares about their craft and their clients, look no further than Lily. I am absolutely in love with my hair, and I cant thank her enough!

5 /5 Eugenia .Magann Haynes: Bekah is amazing. I have been going to her for years. I have long curly hair and she does best curly cuts ever. She also took me from brunette to blonde as I gray. She cuts both my teen daughters hair as well and teaches them how to keep their hair looking great. Shes the tops.

2 /5 Julia Albert: I loved my experience at Mirror Mirror and was excited to return. My friend and I even planned to make it a tradition to get our haircuts together. We booked appointments for Saturday at 5 PM, scheduling several days in advance due to our travel plans. Unfortunately, my flight was canceled on Friday night due to severe weather, making it impossible for me to attend. My friend canceled my appointment on my behalf, but I was informed that I would still need to pay the full fee since the cancellation was outside the required 24-hour window. While I understand and respect the need for policies to protect a business’s time and the stylists income, this felt disappointing. Emergencies, like flight cancellations or sudden illness, are often out of a customer’s control. When I asked if the same policy applied to sickness, I was told it does - meaning even in unavoidable situations, clients are responsible for the FULL fee. This is not only upsetting but also potentially dangerous for other customers safety. I hope the salon considers revisiting its cancellation policy to better accommodate genuine emergencies while still maintaining its business needs.I would understand a 25% cancellation fee, but paying in full feels excessive. With so many talented stylists in Austin, it wouldn’t be difficult to take my business elsewhere. However, as a businessperson myself, I believe they should place greater importance on brand integrity and their reputation. I understand that customers can be challenging in the service industry, but not everyone is trying to take advantage of your business. While I respect the need to protect the stylist’s time and livelihood, sometimes you need to make exceptions and eat the frog. edit: policy - "We ask for 48-hours notice to cancel your appointment, or we will charge your card for 50% of the price of the service booked. If you cancel your appointment within 24 hours or No Show, you will be charged 100%."

2 /5 Anna Cottrell: I’ve had very mixed experiences here. Haven is a great stylist and has been my go to. But on the other hand I’ve had to wait over 45 minutes for appointments and have had negative experiences with the front desk staff. Somehow they are both rude and incredibly unhelpful. When I called about a booking not going through, the front desk person basically said it was my fault (even though it was the websites’ AND I was charged for it) and offered no recourse to rebook. Unfortunately, while Haven is great, I have given this salon so many chances and it’s no longer worth it.

1 /5 Lindsey Brewer: I never write negative reviews, but I left this salon and felt like garbage. The hair job I had done was fine, and I wont name drop this person bec she is held in high regard at this salon. I waited several weeks to see this person, and was beyond excited. Toward the end of my time in her chair, she tells me that it was basically a mistake I was scheduled with her, due to her short work week & extensions clientele, and Id need to schedule with someone else next time. I was extremely uncomfortable and felt embarrassed. I apologized to her more than once. The front desk girl then told me "it was a mistake" that I was scheduled with this person, as I was paying. I apologized again, and left with my tears in my eyes. I came for a service, paid, and left APOLOGIZING for being there. What was said to me was insensitive, disrespectful, and frankly it was rude. Not only has this happened, but my husband said the front desk staff has been very rude to him twice over the phone in the recent past due to scheduling. He couldnt get a word in. We wanted to love Mirror Mirror, but just like many of the 1 star reviews- unfortunately my husband and I have had a terrible experience. I hope that this stylist and the front desk staff can be more sensitive and kind to other NEW clients. There are other ways to gently let a client know that you are unable to see them in the future. Theres nothing worse than coming in excited for a service and leaving feeling like garbage. Ive never been treated like this before by any service provider in West Lake. My family will not be back to this salon.