2 /5 Danielle Orthman: The only reason Im giving two stars is because the facility environment was nice. My experience, however, was not.
Dalaney was recommended to me by a friend of mine whos gone to her for a while now. Unfortunately, even though she agreed to what Id asked for, she did not provide that service. My appointment was Friday, June 14, 2024. She stated she didnt communicate with me that she didnt think my hair could handle what I was asking for on that day because she "didnt want to scare or upset" me. She chose to use her "best judgement" to do my hair instead of informing or educating me on why she was doing what she was beforehand so that I had the choice on what to do with my hair, such as choosing a safer/less drastic color, or just choosing to get a trim. That choice was taken from me due to her lack of communication.
Once I got home, I noticed that my hair didnt look at all like Id asked for, as well as tons of black dye left on my neck, ears, and hairline that I had to scrub off with alcohol. I reached out to her, and although she stated she would fix it, she backed out two days before the appointment. She stated she didnt feel comfortable putting more bleach on my hair, and while I dont want to risk my hair either, I voiced to her my frustration of how this all couldve been prevented if shed spoke up from the start, and now Im stuck with hair I didnt want or ask for, after having paid $200 for the service that wasnt provided to me.
My husband got updated pictures two days ago (Wednesday, June 26, 2024; not even two weeks after my first appointment), and my hair is actually now THREE colors -- black, brown, and purple. Im so embarrassed and emotional. I asked her for a refund, and she told me no, she doesnt give refunds. She has, also, blocked me from her business and personal Facebook pages. When I requested a refund through Cash App, she denied it there, as well.
Im at a loss on what to do, but I will not recommend her to anyone else. I wanted to give her the benefit of the doubt to make this right or do the right thing, but thats not what happened here. Dont risk your own hair. Lesson learned for me.
**Photos attached:
(1) What I asked for
(2-6) What I came home with
(7-8) How it looked as of two days ago, 12 days after my appointment