1 /5 Danielle: Chemical haircut. First picture is for reference of what my hair looked like two days before. My regular salon canceled last minute and I ended up here. Been crying on and off over the last week while I continuously lose my hair. Made worse by the fact that Cassie blamed me and my hair and sensitive scalp when I showed her what was happening instead of apologizing and admitting to over processing me.
My hair is not being lost from the scalp. It’s mostly breaking where bleach overlapped. I was a hair dresser for several years and I’ve been blonde for 12 years. I only bleach retouch my hair once every three months. Some minor breakage? Sure. That goes with the territory. But I have NEVER had one issue with my hair being literally fried off or falling off in clumps. My hair still smells like chemicals a week later.
During the course of five hours: My hair was bleached, shampooed, toned, shampooed, smudge root, shampooed, blow dried..When I looked in the mirror my roots were legitimately muddy grey/purple. I started shaking/tearing up and immediately said I wanted out of the chair. After going back and forth with her for several minutes she swore she could fix it..so I stayed. She then foiled and bleached it more, shampooed, toned, shampooed, smudge root, shampooed, and blow dried again. Stripped of any natural oils and over processed to hell. I believe the developer used to tone was too high as my hair is fried from root to end and when it was being applied all I could smell was ammonia/chemical. Unless she used a color stripper to get that awful mud color off of my root. Toner usually smells nice like conditioner and has very low lifting effect.
After this second process my root was still super light and washed out looking. I was unhappy and she offered to make it darker…meaning she legitimately would have processed it again if I hadn’t declined. So I left..Getting it fixed the next day at my regular salon where they used deposit only color as to not cause further damage. Where they found orange bleed marks, from bleach not being washed out all the way, all over the back of my head that they had to cover up.
Please do not go here for blonding until she gets more education. You cannot process hair like that and expect not to have considerable damage. You cannot process hair like that and then blame a clients blonde hair or scalp as the issue. Stripping it of all natural oils, applying chemicals over and over and over, applying heat twice, overlapping bleach. Even if your hair can take it…it shouldn’t. You are getting way more damage than is necessary. I should have got up and walked out. I knew better but I liked her as a person and felt bad for not giving her a chance to make things right. I kept talking myself out of it just like she did. I’m going to regret that every time I look in the mirror for the next couple years trying to grow out this disaster.
At the very least a simple apology would have went a hell of a long way with something as absolutely devastating as this. But instead I only got refunded half of the service cost and an attempt at trying to convince me this was my fault.