1 /5 Brittany M: I wish I could have experienced great service like everyone else in these reviews, but back in February that was FAR from the case.
I was scheduled to see Mary Nguyen and had the worst experience that it was nearly laughable.
My appointment was set for 12:15PM and I received a text at 11:47 saying they were ready for me. I get there at 12:08PM, 7 minutes AHEAD of schedule and Mary treated me like I was late. I walk in and she says, "Brittany? Okay, COME BACK HERE." Right then and there we were already off to a poor start.
She didnt bother to introduce herself, not even a smile. She pointed at her station and told me to put my stuff down and I POWER WALKED to the shampoo bowl where she was flagging me down. Still, has not said a word to me or even Hi....THANKS for coming in early?
She then proceeds to SCRAPE, not scrub, SCRAPE my scalp and is super heavy handed that I ended up having an inflamed scalp for 4 days. While she was shampooing my hair so aggressively and like she had something personal against me, she was speaking VERY negatively with her co-worker which made it awkward. This isnt the end of it...
After she rips my hair out of my head with her aggressive brushing she pulled my hair forward and told me to go back to her station. I did... She asked me what kind of hair cut I want, I tell her I want my bangs trimmed & I would like them wispy, she says to me in a rude tone, "Oh, I thought they were too short already." ...As if I asked her? I literally laughed to myself, couldnt believe someone was not only treating me poorly but talking to me this way. I just said back to her, "Well theyre covering my eyes so I dont think theyre that short." I asked her to cut off the dead ends and usually my stylist will SHOW ME how much they need to cut before actually doing it. She of course did not bother and just cut away. At this point I just wanted it all to be over so I could get the f out of there.... IT DOESNT END THERE...
Then I go to check out and since it was my first time there I had to put down a partial payment of $20, which made my balance $10. She tells me this and I reach into my purse for my wallet and was calculating tip in my head, so I just asked again How much was the total and she got loud and stern with me saying, "YOU PUT DOWN $20...." and THAT is when I lost it and talked over her before she finished her sentence. She didnt say Thank you, Nice to Meet you, Pleasure doing business.. Nothing.
I had an appointment scheduled for my daughter a couple weeks after but told her cancel due to her poor treatment of her customers. Mary is by FAR the worst cosmetologist Ive ever worked with and I used to get my hair cut by students at Ogle hair school. Judging from these reviews, Its the OTHER Mary you want to see. Just look at how she did my "wispy bangs" too.. absolute disgrace. ZERO stars.