1 /5 Kaitlyn Cantu: DO NOT waste your time or money here. I just want to warn and bring awareness to my unfavorable experience at The Powder Room. Not only did I receive very unprofessional and "mean girl" demeanor from most of the staff especially the owner herself, Linda, but also Im highly unsatisfied with the quality and results from their work. I was referred this place by a friend, and so I decided to make an appointment with Ashley (Lindas protege) on Wednesday (08/24/22) at 10am... So once I arrived Ashley took me to her chair I re-informed her of my request which was to add in highlights at the crown of my head, so my roots could blend in with my grown out and previous blonde I had in my entire hair. Once she began the process putting on the foil, she then took me to the rinse out bowl which I laid there for over 2 hours, and I told her about the discomfort I was experiencing on my neck from laying down, but she didnt seem to care or even fix the problem I was experiencing. In the meantime while Ashley had many other clients she was consolidating between, and every single one of them she was focusing on were able to get in and out of the salon within a timely manner while I was still laying there. So then, a girl named Shelby finally rinses me out and takes me to the "wooden bar" where Ashley would meet me to put toner in my hair. Ashley was not present so again I just sat and waited there for so long that Shelby decided to help out again which I thanked her numerous times because she was giving me the most care and attention. So Shelby sectioned off my hair for Ashley to begin the toner process. Then Ashley evaluated my hair and again needed some assistance from Linda.... So Ashley asked Linda since theres different colors could she put the one toner that she was putting on the top of my hair, could she also put it on the bottom of my hair so my entire head could be all one and thorough. However, Linda responded with a very condescending message basically insinuating that my previous hair color was not their mess to fix so to not even worry about putting anything on the grown out blonde of my older hair. So she told Ashley if I wanted to have the extra toner, it would be an additional 30 which I didnt mind. From the results of my hair at that point, I clarified that I didnt want three different colors in my hair so I requested to replace my blow out charge with the second toner charge. AGAIN, she began the toning process and took me to the rinse out bowl and she calls Linda for help because she stated that she sees orange and green colors in my hair which I was already freaking out about because her and Linda didnt seem to know what was resulting from my hair. At this point it was 3:30 and I was so frustrated with the service and quality of the salon because I expected so much more and they didnt seem to acknowledge me but again Im just stating my own personal experience for having to pay $250+ for results that I absolutely hate.
