1 /5 Peggy M: Horrible staff that try to shift all the blame for lost paperwork, faxes, etc. to the patient. Ive even been blamed for the pharmacy filling the wrong dosage of a medication when the refill request came directly from doctors office; either because they were too lazy to look through the patient file and see where the dosage was changed, or they never bothered to update it in the file in the first place. One of my family members was taken off Cumadin because it had become life threatening to continue to use it and they didnt even have that information in the patient file and they wanted to up his dosage of Cumadin when he next visited them for a routine checkup. They cant communicate a simple message to anyone. They try to cram as many patients into a 15 minute appointment time as possible, so the wait is ALWAYS long. Always blame the pharmacy when they dont have a request for a prescription refill; even when there is proof that the pharmacy DID fax the refill request to them (more than once in most cases). They dont update their patient files with pertinent information. Their standard phrase when talking to them on the phone is "Im not going to argue with you"; when in fact thats all they ever do. Their efficient and cold way of answering the phone is "Bandera Family Practice, please hold"....EVERY time you call. And then of course, you either wait 10-15 minutes or get disconnected while youre holding. 90% of the people I talk to about their experience with this clinic have the exact same opinion of this office and can also say that everyone they know that visits the clinic feels the same too.
