J Y Nails - Austin (Beauty TX)

Tiffany Skillern: I had the worst experience coming into this shop on a Friday evening. I walked in asking for a certain design. They sat me down with a really nice lady which was fine. I proceed to show her the design and she said she would have the ask the owner the price. With the picture shown she quoted $76, for refill, fix one nail, and my design with chrome. I no longer wanted the chrome, because I wanted chrome for my French tips not the gold line. Which is what I told the lady doing my nails NOT THE OWNER. She literally just came over to do the pricing. The lady doing my nails assured me she was able to do the design. I’m just watching her at this point sitting back letting her do her thing, and not only is the symmetry off on the tip, the hearts look a mess, all different sizes, the black is opaque and missing paint in places. I was then upset and let them know I did not like the design. This is not what I ask for. The owner, decided to be combative with me all because I didn’t like the horrible paint job done and I sat there for hour and half letting this lady play in paint on my nails knowing she could not achieve the look I asked for. They switched me to another lady which she did an good job at giving me what I originally but I wanted the design I showed the lady, the gold line DIDNOT have to be chrome. The owner proceeds to tell me how she discounted it for me and that’s not what she quoted me on. All in all, I’ve been coming to k nails since I moved to cypress, and I have never had an issue other than poor performances from new people they hire. They charge you all that money for some very poor performances in doing nails. I work in customer services so instead of being combative with your customers, actually listening to them and giving them what they want. This is how u walked out the nail shop, with no gold line. I didn’t ask her to give me a discount cause I don’t need them too, I just literally wanted a design to be executed so I can go about my day. I am extremely disappointed in the owner, because she has seen me multiple times and to be treated like I am the one in the wrong versus taking a step back and seeing both sides. I don’t have time to argue with you over a piss poor performance. I’m not the professional in nail design yall are. Out of all of this, I would like the owner to reach out to listen to my experience I had at her business and move forward because at one point, I did enjoy their services. And if she don’t well, that tells you a lot about this business and customer service. I don’t owe this business anything but explain to the future patrons on how they treat and talk to their customers. Owner name is Diana. Response to Owner: You did quote me $76 originally with chrome and $56 with out chrome. These are not accusations, this was my experience at your business. You were there so it’s only right you try to say all these things to protect your business but you wasn’t trying to do that when I was there Friday. Again, everything I mention ARE the facts with is why it’s a review. PS: The picture with the steering wheel is how I left your nail shop. I took that picture in my car. The paint job is terrible and already chipping after just getting my nails done at your business. Seems like defending your business is necessary when you say you “honor” constructive feedback but not willing to take a look at the job your employee did on my nails. You claim your integrity but why do I have pictures of my nails looking a mess? All in all, I could have went to a different nail salon paid more to get what I wanted and not had to settle for what I walked out with and probably treated like a decent customer who has been to their shop multiple times. I feel like I got ripped off, and assuming Diana is the one who responded to my review, I feel like you did not care about my experience which is fine. If this is your dedication to excellence then I’m afraid you will never understand my experience because it’s definitely subpar experience and service. Not was spectacular about my nails. My nails look a mess.

J Y Nails - Austin (TX)

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