1 /5 Centrifugal Muse: I really, really want to like this salon. So much so, that I’ve given them more than 2 chances to do my hair or the hair of those I love.
After my most recent experience, I have to go somewhere else to get my hair fixed.
I’ve been growing my hair out from a pixie for years and my hair, like many other people, is super important to me.
I’m aging, and my hair is thinning, and so the right and correct cut is more important than ever.
I’ve been coming to this salon with my daughter off and on for about 3 years, and I always saw the same lady.
I do not wish to mention her name or damage her career, as she is a super kind and sweet lady. But I cannot continue to come here to her.
To keep it short, I have had about 5 total cuts from her, my daughter has had 2, and my mother had her hair dyed by her.
My mom’s hair was so damaged from the bleach that it was melted around the ears. She was told she didn’t have to pay, and she ended up having to have it cut off elsewhere, 6 inches off.
I felt so bad because I had referred her.
I had a bad layering job from the same lady, but about a year later, gave her another chance. She did well on that cut, but missed some split ends. I let that go.
This recent time I came for a TRIM. I asked for no more than an inch off. When I left, it looked fine because I had worn my hair my natural wavy way.
After a day or so, when I was brushing my hair out before washing, I noticed a couple of pieces were cut SIGNIFICANTLY shorter than the rest of my hair. Not only that, there were several pieces in the front that hadn’t been touched. They had bad split ends because of it.
I’m guessing I didn’t notice because we were talking and chatting the entire time.
I reached out and sent pics to her, and she apologized and said she’s sorry, that she had off days just like any other human.
I understand that, but this is my HAIR.
And this was a large amount cut, way more than an inch trim I asked for.
She kindly gave a refund.
I have an appointment to go get it fixed tomorrow by someone else at a different salon. I hope she can blend these shorter pieces.
Overall, this is a nice salon with friendly workers. And I wanted to give an extra star for that. But I’ll never return, and that makes me really sad, because they are so nice here.
Pics attached of me pointing at the hairs cut super short compared, as well as pic of split ends left.
EDIT: The owner response below wasn’t valid. I reached out kindly and said I would love for it to be fixed, as they offered. Never heard a response and tried 2 different times. Deducted the one extra star I had given, bringing my review from 2 stars to 1, because they made me think they were going to help me but were just attempting to save face online. I don’t appreciate being made to feel stupid.
