Great Image - New Braunfels (TX)

1 /5 Sweet Crystal: Esther absolutely butchered our hair. She cut almost 4 feet of hair between all 3 of us. She didnt listen to us. She was shown pictures and told what each of us wanted. I got home and realized that besides over a foot of hair was cut off, it still looked like crap. I went back the next day and showed her another picture. Still she cut off even more of my hair and now my hair is up to my ears. Mind you I had about 2 feet of hair when I started. Which I told her originally that I wanted the length of my hair to stay like that. Against my better judgement, I thought going back she would get it right. My dog could have done better. If you are thinking about going here. You probably should go somewhere else. Unless of course you want a botched haircut or no hair at all. All while being charged to receive horrible service. Esther I think you should just retire because youve lost your touch. unless of course you did horrible to us on purpose.

5 /5 Denise Causey: I was a walk-in, and this was my first visit. Karen was my stylist. I only wanted a trim, and she did a great job. I may have found a new hair stylist.

1 /5 JESSICA MARTINEZ: I come here every so often....we have not had much luck finding a good salon for my sons hair. He has a weird hairline and everyone wants to straighten it. With the shape of his head, you cant do that, we have been there, done that. We have settled for this place, we like to invest in mom and pop or locally owned businesses and as a business owner we understand the importance and value of each customer and customer service. Two ladies work here, the owner and a younger lady. Let me tell you that the owner has a piss poor attitude, she is condecending, rude and has a sense of entitlement....like she is doing us a favor or that we are bothering her with work. It isnt just this time. It is all the time. She does not do a good job and luckily we work with the other lady....today we had no choice due to many things. The owner started asking me what we did to my sons hair, "what is this?" or "look at this?" all I know is that the last time it was cut was there......and she wants to criticize? judge me for their doing? tip of the iceberg for me because time is precious and our money is earned, it holds value and I for one will help her out by no longer going there. She can retire early, she obviously doesnt need to work and feels the need to be unprofessional. She doesnt give customers that have chosen to invest in her and in her business the slightest respect that as individuals we all should receive.... basic common courtesy, respect that you would give a stranger. In no way shape or form have I ever been disrespectful, rude or am I going off one incident. I hope she reads this, you know who I am and I truly wish you could see that your business is not as successful as it could be because of your attitude. In all reality, I have no idea how you have kept such a good employee that is obviously the source of your income and not because we have a license to do something, should we dedicate ourselves to do it because sometimes we just arent blessed with the gift to do so. I wish you well on your retirement. I am aware that it will my take more than me to stop going but the funny thing is that you will run them off in due time....as you have been. Should your business truly mean something to you recognize it is an acomplishment that needs to be nurtured and each day is a blessing, give love to your business and respect to your customers, it may bring the joy that you so desperately need.

2 /5 David C: Ok pricing but very bad haircut for men dont go their for fades

5 /5 Donna Smith: Esther was great. My granddaughter and I both got butterfly haircuts, and they came out beautifully!