1 /5 J Gom: I’ve honestly tried to give this salon a chance over and over again but the customer service is POOR. Each time I come, I keep having issues with my pedicure and acrylic set. Today for example, my toe nail was clearly chipped and she painted over it without clearly fixing it. If you’re the nail professional, I should not have to stop and ask the nail tech to buff it out, smooth it out or offer an overlay so that it looks neat and professional.
When selecting a nail polish, sometimes you don’t get to see how it looks against the toe nail until a few coats. I asked to remove because it required too many coats for it to look good. They wanted to charge me extra to remove and do over when my other foot wasn’t even done. The nickel and diming of everything, including their mistakes is ridiculous. I should not have to pay for every single thing that should be included in service. It’s ridiculous… people spend way too much money for them
To keep rushing or having people who can’t even communicate due to language barriers. Basic requests is not understood. It’s annoying and frustrating. They are under new management and they need to get it together. I spend well and tip well but today as I walked out of there, there was zero effort to even provide customer satisfaction. I will NEVER come back and spend my money at this establishment.
