1 /5 Lyric Spence: EDITED: a second nail broke within the hour of the first nail (will insert picture) I called back and demanded a refund because this is just not acceptable and at this point I do not trust any of the nails so I will have to go pay for a full new set somewhere else.
They told me I could come in for a refund but it had to be in person. As soon as I walked in, they tried to talk me into letting them fix my nails again. I declined. They told me that the only way they could give me a refund was * *IF I DELETED THIS REVEIW!* * which they did NOT explain over the phone after the review was already written and posted the second time I called. The manager, Leena, also grabbed my arm when trying to speak to me, and I had to tell her not to touch me. I told her it is just not acceptable that I have had to make a total of 8 trips coming back and forth to have nails fixed. I explained I was already promised a refund over the phone the second time I called, that I would not now be blackmailed when I drove all the way here. This is a terrible way to run a business especially for very loyal customers. Nothing is worth this treatment of customers (who have given you plenty of fair chances.) but especially when the quality of work is this low now.
After 10 minutes of arguing I did get my refund in Cash.
I was a very loyal customer for a year and a half with Galaxy nails, I used to see Kelly. I came in for my appointment one day and they said “Kelly isn’t here today, can someone else do your nails?” I agreed. Andy did my nails and the same day when I got home one of them broke. I went and got it fixed the same day. A few days later, another nail broke, and the gel was chipping on the other hand.
My next nail appt I went in (thinking I was scheduled with Kelly this time again) and when I walked in they said “Kelly no longer works here she moved.” I was surprised as no one mentioned she was moving before this. I asked to be booked with Leena instead (she has done my mom’s nails before.) I asked Leena if she could do the designs I asked for and she said she could, yet The design work was done very poorly.
This last nail appointment, 6/13, I just got simple almond shape (shorter so they don’t risk breaking) and black gel polish. No designs. The gel polish began chipping two days later, and one of my nails just snapped right in half while bathing a dog. I called and asked for a refund, as I have given many chances and come back and had them fix prior mistakes. They refused and said they do not offer refunds, only for the nails to be fixed. I explained I did not want to do this, as I have tried to have things fixed multiple times and the quality of work is just proving to not be acceptable. I spend $130-$150 every two weeks with them. I haven’t been able to see them in about 6 weeks, until recently, due to so many dr appointments on my off days, and that’s the longest I have gone without an appointment. This was a very disappointing experience.
