Exquisite Salon & Spa LLC - Round Rock (TX)

5 /5 Laura Thomas: Carmen did a great job on my hair. Best cut and high lights/ low lights I have had. Very easy to talk with about what I wanted and was trying to achieve and came out perfectly. Also great to chat with while getting the service. Scheduling was a bit rough but the end result was well worth it. I will be back.

1 /5 Kendra M: I have booked with this person a few time and I had to reschedule due to my work schedule. She was unwilling to work with me on making another appointment. So I went and paid another deposit and scheduled again and she canceled me. She canceled me 4 hours before my appointment. You cant reach her by phone and she doesnt respond to text messages until hours later. She is quick to cancel you. Very unprofessional

1 /5 Whitney Ontiveroz: DO NOT GO HERE! I purchased a Groupon as a gift for my mom. It was for a hair cut, color, an style. I made an appointment for my mom two weeks in advance for 03/18/17 at 9:30 am. On Saturday (03/18/17) my mom showed up for her appointment at 9:15 am, but the doors were locked (even though the business hours say 9 am to 7 pm on Saturday). Understanding that things happen, my mom waits at the salon. At 9:34 am Carmen calls my mom, and advises her shes running late but would be there in 15 minutes. Well, fast forwards to 10 oclock, and still no one has shown up. My mom calls Carmen back on her cell phone, but she doesnt get an answer. At this point, I try calling Carmen thinking maybe shes ignoring my moms number (since she knows shes very late). However, after 3 calls Carmen does not answer so I leave a voice mail (which no call was ever returned to my mother or I). Finally, an hour after her appointment, at 10:30 am my mom decides to leave accepting the fact that Carmen stood her up. At 10:35 am Carmen TEXT (doesnt even give the courtesy or professionalism of a phone call) saying that shes 3 minutes away. My mom advised her that she had left, and Carmen offered to "squeeze" her in later that same day. At this point my mom thanked Carmen, but declined. We started seeking a refund from Groupon. However, since Carmen offered to re-schedule Groupon is denying our refund (even though others have been refunded). We tried all weekend (since Saturday afternoon) to re-schedule an appointment, since Groupon wouldnt refund us (and we didnt want to lose out on the money we already spent). Carmen ignored our phone calls, but we were finally able to talk to her today. Carmen DENIED providing the service we paid for, and told us Groupon WOULD refund us. When we told her Groupon refused to issue a refund, she told us that Groupon has issued MANY refunds for her salon (which obviously tells you ALOT of people have issues with her). Right now were still fighting to get a refund from Groupon, but i wanted to let everyone know DO NOT GO HERE! IT IS A WASTE OF MONEY, AND TIME. NOT TO MENTION HOW RUDE AND UNPROFESSIONAL CARMEN IS!! (and it seems shes the owner/only person who works there).

1 /5 Amber White: Carmen did not show up for my appointment saying that I had not confirmed the appointment. I spoke with her myself less than 24 hours prior to the appointment. She offered no apology.

1 /5 LilBit nTx: The worst Salon ever. Carmen charge me $80 for a haircut. But didnt tell me the price till after she cut my hair. Going to call cosmetology Commission, BBB, and filed a report against her. She should not be in the field of Cosmetology. She took 45 minutes to cut my hair. Andover cut it , making it too short.