1 /5 Raven Wright: Terrible experience. I hired Marcus to replace the alternator on my Volkswagen. I bought the part myself and confirmed with him twice beforehand that the job would be $350. When he arrived, he suddenly added $50 more. After a long conversation where he claimed he looks out for people—especially women—I trusted him. As a college student, that meant a lot.
He took 5 hours to do the job. I specifically asked about the serpentine belt, and he assured me it was in great condition. Not even 15 minutes after he left, the car started shutting off again. I called him, and he wanted $90 more to fix it.
I got a second opinion. Within 30 seconds, the new mechanic saw the wrong alternator was installed—something any real mechanic would’ve caught. He explained that installing it would only cause the serpentine belt to fail again, which is exactly what happened. I called Marcus to explain, and his only response was that I’d have to pay again to fix his mistake.