1 /5 Jackie Swan: Gal that did my nails was not very nice. I got a mani/pedi. $55 service.
Started with the pedicure. Not terrible. There was a bit of confusion on the sparkle red I chose. I wasn’t sure if she was asking me to choose a base coat but after asking her to repeat the question twice I just smiled and nodded.
I distinctly said “white matte. No shiny” for my nails. I had handed her a bottle of white polish for the color but specifically asked “matte. No shiny”. She had another worker ask for clarification, he verifies “white matte. No shiny. Gel. My regular nails”
Several times throughout the process (I know it takes several steps and coats) I verify. “White?” She seems to ask if the shape is acceptable. After she’s done and doing the end of service lotion/massage I look at her confused and again ask “white?” She gets mad and begins speaking to another employee and takes the clear matte she had completed off. She was very rude at this point and aggressive. She cut my cuticle on more than one occasion (pictured is my thumb she cut). The polish job was unacceptable and terrible quality. It’s not even with my nails but more or less looks like dripping frosting. I didn’t say anything but paid and left. I had already been there for over 90 minutes and didn’t want her to hurt my fingers anymore.
I will not be returning.
**note I still left a tip**
