5 /5 Ted Cook: My wife, her mother, sister, and aunt all met in Dallas for a one time road trip back to Phoenix, with planned stops in Texas to see Palo Duro Canyon, and then in Santa Fe.
After visiting the canyon, they had reservations at a hotel in Canyon TX. Their 2016 Honda CR-V was acting up, and after parking at the hotel, they discovered that it was leaking fluid underneath.
The next morning they had it towed to Crabtree Automotive Repair, where Gary took care of them to a level that went so far above and beyond that I get moved just thinking about it.
He quickly discovered that the transfer case was leaking, and ordered one from Dallas to be delivered the next day. He was completely transparent about the cost, and that he wouldnt know if there were other problems with the transmission until he got the new transfer case installed.
The next morning, he drove to the airport in Amarillo to pick up the part, and had it installed by 2pm. Unfortunately, after test driving, it became clear that the transmission was bad too. Hanging around in Canyon to wait for it to be fixed was not an option.
Santa Fe was already a lost stop, and the travel party was feeling defeated. I was home in Phoenix, discussing the options with my wife. There was talk of everyone splitting up and going to their respective homes.
They decided to complete the trip to Phoenix, but they would need to get to the airport in Amarillo to secure a rental car. Once again, Gary came to the rescue, and offered to drive them all, and their luggage, to the airport the next day.
When I first learned about the car trouble, I told my wife that the best vacation stories almost always came from times when things didnt go as planned.
People step up to help when we need them. Some of them go far beyond, and Gary is one of those people. He took care of my family when I couldnt, and he saved the day. Thats a hero.
Not to mention, hes also an expert mechanic who will fix your car at a more than fair price.
