CHRISTUS Southeast Texas - St. Elizabeth - Emergency Room - Beaumont (TX)

1 /5 tarsha smith: It was absolutely terrible! I never was put in a room but in a chair behind a curtain (I was passing a kidney stone this pain is just as bad a labor pain) when they took me to a room to draw blood I was told by one of the staff (I felt like I was gonna throw up)and she said dont do that in here! It took them almost 3 hrs to give me something for the pain not to mention Im a 53 yr old woman with blood pressure issues upon arrival check in pressure was 177/120 never tried to address blood pressure they only checked it twice the whole time now its was high due to pain but blood pressure was still high enough that they should have addressed it! Bathroom was nasty. Also I was in an area where I was sitting behind a nurses room I pressed the button for help no one came until (30-40 min later) I was told we cant see the light! why is it there if yall dont periodically check to see if a patient needs help! What if a patient was having a reaction to meds or going into cardiac arrest and your response is we can’t see that the call button was illuminated Then to the right of me was another door where I can hear the nurses just laughing talking about non work related things so unprofessional. I heard another patient crying due whatever her condition was but I heard a nurse tell her that she was acting childish At no point should a nurse tell a patient that! And when I get this bill I hope it reflects the level I care/service I was given which was POOR! Never was put in a room just this chair and a curtain for hours!!!I have never been to a hospital where they treat u in a hallway which violates hippa rights no level of privacy and this hospital needs to do better

5 /5 Nancy Angell: The parking lot was well lit at night. Security was present so I felt safe. ER was clean and quiet. Staff was attentive; I was examined within 15 minutes. Staff listened to details and quickly intervened. I had treatment, lab results, prescriptions, instructions and out the door in 2 hours with symptoms improved.

4 /5 Dorothy Norris: It was a Monday afternoon and there were a lot of people in there that were sick. The nurses were very nice. The doctor was terrific when I finally got to see him that’s my only negative thing was that I didn’t get to see the doctor until 11 o’clock at night after being there since 2 o’clock the nurses did come in to check on her soon either OK. The outcome was better than I thought of you babe.

1 /5 Scarrlet Michelle: Brought my 6 year old in with RSV and having an active asthma attack. He has suffered with his asthma since he was a year old. They left him in the ER for almost 3 hours coughing and coughing. Jennifer the nurse was rude and has a horrible attitude. We left after waiting for so long. He needed a breathing treatment asap.

1 /5 Melissa Cornett: I sat in ER in pain for several hours and orders had been placed just not administered. I was moved to room and nurse walked off, no way to call for a nurse. Once they realized I was a nurse they did a 180 and were then attentive. Every patient should be treated better, and equally no matter their profession.