Wills Automotive Mobile Repair - Longview Matthew F: Brought my vehicle in October to get rear brake pads and rotors installed. The first time after we picked it up, there was an awful grinding sound and it turned out there was a rock between the pad and the rotor. Brought it back and they fixed it, no problem. The day after I picked it up, I began hearing a metallic clunk sound from the rear drivers side wheel. My car is almost ten years old with 90k miles, so I assumed the shock was bad. I had the shocks checked out by the VW dealership, and it turns out the suspected bad shock was actually blown and leaking oil. Got those replaced, and the noise continued. The driving feel of the car wasnt bad. It felt good to drive, so I figured it was the rear sway bar link since that doesnt contribute to the smoothness, or lack thereof, of a car. Well, today I brought my car to Automotive Super Center to get it checked out. It turns out that my rear brake pads were installed incorrectly. The spring wasnt set right and they were loose, rattling around. The scary thing? I drove maybe 8 or 9 thousand miles on those brakes. Personally, Im slightly terrified about it and very glad I decided it was worth checking out. I will not go back to Wills. Brake pads are one of the easiest things to replace on a car, and I would have done it myself if I had a jack and stands and a flat work surface to work on. But I didnt.
I will say, they are very friendly people. I dont think they have malicious intent at all. The work could just be rushed or sloppy, which isnt much different than a malicious mechanic. I dont plan on going back.
