Best Body Shop and Automotive Calibration - Alpine (TX)

1 /5 Kaitlyn Stinson: Dropped our car off February 14 to have the lift gate and part of the exhaust replaced. We werent extremely confident, considering when we walked in the office it smelled overwhelmingly of pot. Picked it up March 11, and the lift gate and exhaust are certainly replaced. It also came back with new scratches and a broken tail light. The owner offered to show intake pictures proving the damage didnt occur in-house, but was unable to. The paint on the lift gate was extremely poorly matched. When this was brought up, the owner claimed the paint *couldnt* be matched properly because of the age of the car, which is either testament to his lack of knowledge of automotive paint or the ineptitude of his painter. Overall the work was done but it was done sloppily, and the car came back with damage it didnt have going in. Voicing my complaints to the owner, all I received were excuses and a challenge to "Come match the paint yourself" and when I offered to bring in someone competent enough to do exactly that I got kicked out of the shop. He also felt the need to threaten me with court, as if it was offensive to him to expect quality body work for $5,000. No body shop with any integrity or personal pride would send out a car this poorly done.

1 /5 Haley P.: We brought our newly purchased vehicle to Best Body Shop in Alpine after it was hit on the back driver’s side—before I even made the first car payment. The damage required the bumper and side panel to be replaced. When I arrived to pick up the vehicle, the owner asked for my $500 deductible. I assumed everything had already been taken care of, especially since insurance had paid him nearly $1,000 over his original estimate. I told him I needed to wait until payday, and he said that was fine. Once I got the car home, I started noticing issues. The bumper was slightly bowed on both sides. There were scratches on the top of the car where a part had been removed, and some melted plastic near the area they welded. Overall, the work felt rushed and careless. When I called to talk to him about it, he told me he had already anticipated the call—because he knew the job wasn’t done properly when he handed the car back to me. He said I could either pay the deductible and wait to have it redone, or keep the deductible and accept the poor-quality repair. That response told me everything I needed to know. I don’t like leaving negative reviews, but I truly wish I had known more about this shop before trusting them with a new vehicle I was so excited to own. There was no pride in the work, no integrity in the interaction, and no real effort to make things right. I would not recommend this shop to anyone.

5 /5 cindy shores: I was hit by a deer and it did extensive damage to both my truck (and the deer). These guys restored the truck to looking like new and worked with my insurance company

5 /5 Lionel Anselmo Hernandez: Super location, friendly/courteous service with a clean and glowing ambience always contribute to making a business the very BEST!! And this body repair place truly fits the bill. In and out in 30 mins without waiting. Perhaps the jovial conversation with our specialist (owners son) minimized our wait time. Couldnt have been more thoroughly satisfied. Most impressed with Dwaynes artistic paintings all over the place. Highly recommend this business with glowing ✨⭐!

2 /5 Cali M.: had to give it a 2 star, the repairs for my Nissan Sentra did not last very long. Bumper started falling apart, paint chipping off, and the headlight they used to replaced is cracked.