1 /5 r0bert shrewsbury: Sent in 2 vehicles to be serviced.
One had to go back a second time.
Another had to go back 3 times
Both foreign vehicles.
Disappointing when you get a call and told to pick up vehicles, confirming they are in working order, only to realize In less than 5 miles of driving, they are in fact not in working order.
Paid the quoted price of $3500 on one of them, took it back to them to report it sill had same issue as when dropped off.
Then to add further insult, they dare quote me $6,900.00 for a new turbo that wasn’t even in need of replacement.
They tell me that they weren’t able to diagnose the turbo until sensors were replaced, however it didn’t need diagnosing to hear the noise it was making, it leads me to believe it wasn’t test driven the first time around because if so, the evident noise it made would have been heard the first time, rather than the third time. All of a sudden they hear the turbo squeaking now that it’s in for the third time.
Other vehicle that was brought back second time because they hadn’t set the timing chain correctly was returned to me without an engine cover. Same vehicle is now leaking oil from the timing chain cover and the thermostat they replaced decides to function when it wants to. No doubt, that could be a faulty thermostat, but I have no confidence to let them make it right for the third time now. When asked where the engine cover was at and why it wasn’t on there, their response was this:
We don’t see it lying around anywhere, so guess ll have to order you one”.
Received a cover 4 weeks later.
The job that was quoted $6,900, after asking on several forums about this cost, all feedback agrees this was an outrageous quote.
I actually took on the task myself. It took 45 minutes and $70.00 In parts
They did get me a cover afterall, I’ll give credit where credit is due.
I found it surprising that I had to ask them to.
Update on more of their shady practices.
These guys are LIARS !
On my invoice, I have a map sensor that was replaced and it turns out it was never replaced. They have an AutoZone item number on the invoice and it does not match up with what was replaced because it was not replaced. Furthermore, they charge me $650 for a MAF sensor, which is about twice as much as a real diesel shop charges. I was told that I was charged double for the MAF sensor.$635.00!!
I was told that the intake was cleaned out as well, it WAS NOT CLEANED. I am adding photos of the intake.
The owner has replied with a typical apologetic reply, you apology is NOT accepted! Instead of leaving me you personal phone number, write me a refund check in the amount you have STOLEN from me!
Your boy Bobby is a con-artist and you know it. He’s your front man for ripping people off! This facility is the worst experience I’ve had to date.
