1 /5 Love peace faith: I had an extremely disappointing experience at Anderson Nails and Spa on 1/23/2025 around 4:50 PM. When I arrived, Cindy ushered me in and seemed accommodating initially. I showed her a photo of the nails I wanted, and she matched the polish to the inspo picture before starting the removal process for my existing nails (which was done previously by one of their staff members). However, during the process, she left without explanation and passed me off to Jimmy.
When Jimmy took over, things quickly went downhill. I asked for the price, as Cindy mentioned he would confirm it, and she had estimated it would be around $70. Jimmy quoted $85 and then began making inappropriate and unprofessional comments about my nails. In a raised tone, he criticized my nail color and implied that my darker skin tone meant the inspo nails wouldnt look good, saying, "It would not be nice." When I pointed out Cindys earlier estimate, he responded dismissively, saying, "Then she can do it for you," again in a raised tone.
I was shocked by his rude demeanor and left feeling humiliated. I opted to pay only for the nail removal since they were already through with that and walked out. The way Jimmy handled the situation was completely unprofessional and disrespectful. It is unacceptable for a business to treat customers this way, let alone make inappropriate comments about skin tone.
Attached is the photo of nails I wanted that apparently wouldnt look nice on a darker skintone per Jimmy. Also attached
is a photo showcasing different skintones wearing very transparent nails. Looks great to me and very well done.
I hope the management addresses this issue to ensure other customers are treated with respect and professionalism