Anderson Nails and Spa - Austin (TX)

1 /5 Love peace faith: I had an extremely disappointing experience at Anderson Nails and Spa on 1/23/2025 around 4:50 PM. When I arrived, Cindy ushered me in and seemed accommodating initially. I showed her a photo of the nails I wanted, and she matched the polish to the inspo picture before starting the removal process for my existing nails (which was done previously by one of their staff members). However, during the process, she left without explanation and passed me off to Jimmy. When Jimmy took over, things quickly went downhill. I asked for the price, as Cindy mentioned he would confirm it, and she had estimated it would be around $70. Jimmy quoted $85 and then began making inappropriate and unprofessional comments about my nails. In a raised tone, he criticized my nail color and implied that my darker skin tone meant the inspo nails wouldnt look good, saying, "It would not be nice." When I pointed out Cindys earlier estimate, he responded dismissively, saying, "Then she can do it for you," again in a raised tone. I was shocked by his rude demeanor and left feeling humiliated. I opted to pay only for the nail removal since they were already through with that and walked out. The way Jimmy handled the situation was completely unprofessional and disrespectful. It is unacceptable for a business to treat customers this way, let alone make inappropriate comments about skin tone. Attached is the photo of nails I wanted that apparently wouldnt look nice on a darker skintone per Jimmy. Also attached is a photo showcasing different skintones wearing very transparent nails. Looks great to me and very well done. I hope the management addresses this issue to ensure other customers are treated with respect and professionalism

2 /5 Susan Chisholm: I visited this salon for a regular pedicure and manicure with gel polish. Despite being reassured that one of the employees would finish soon, I ended up waiting for 40 minutes. A woman finished and came to start my pedicure. The man who welcomed me and repeatedly reassured me someone would help soon, started on my manicure during the pedicure. He trimmed my cuticles unevenly and did not apologize when he cut my thumb. I yelped in pain and started bleeding, so it was kind of obvious what had happened. The quality of the pedicure was not bad, and after it was done, I was moved to a manicure station with another woman. The gel manicure was not good; the cuticles were trimmed inconsistently, the polish was uneven, and I felt a bit rushed. Two days later, the polish is starting to chip and peel. At check-out, I was charged for the deluxe pedicure instead of the regular one. Despite the politeness and cleanliness, the long wait, poor quality of work, and incorrect charges make this salon not worth recommending.

5 /5 Katie Evans: This is the only place I go for my nails, and I have been going here for about 4 years I think. I just love the owners, Jimmy and Cindy!! I am picky and they are so accommodating. Always clean and so friendly! Updated: Still my go-to spot! 7/07 - Its so fun here. Nearly every time I go to Anderson Nails, all the customers end up chatting and cutting up with each other and the owners. Its such a great environment!

1 /5 Songül Deli: Poor service in every sense. They were so mean and too unprofessional . It took over 2 hours just get regular mani-pedi and regular polish. There was rice on towel! I don’t find anything hygienic. she doesn’t either listen or understand what I was trying to say. If I don’t ask them to cut my cuticles off they will leave it like that. I don’t understand if you can’t run the business properly and will be mean to customers WHY ARE YOU DOING THIS JOB. I’m so over trying to find GOOD nail salon in Texas. So overwhelming

1 /5 Ever Green: NEVER have I had a nail tech tell me they cannot paint my toenails because of my cuticles. Not only did they ignore me after i asked for them to just cut the cuticles off and repaint, they wiped off the awful nail polish and walled away without saying anything. it continues.. I had to raise my voice and call the male receptionist at least 5 times before he turned around so i can ask if they were still going to do my nails. He asked me if i still wanted to get them done, shocking considering i thought i walked into a place of business.. I finally sit to get my full set, and it almost like he didnt want to do my nails. Im not a verbal customer, so i just make comments when I see my nails arent looking right. I paid $55 for nail extentions the length of a 8 yr olds nails. the paint was streaky so he made me pick another color, i accidentally got a hair on it and told him not to worry and finish because i had somewhere to be and he completely ignored my wish and redid the majority of a hand. it was a whole ordeal, I would never go back. The nails were decent but, being ignored and argued with at a couple occasions totally ruined the experienced. I kept it classy, I didnt make a scene so im not sure why I was treated this way, and theres no reason a nail salons nail polish is as streaky as $1 nail polish