2 /5 Soha Choudhry: To start off, customer service was good. Everyone was nice and helpful. I wanted holiday nails to feel festive. I haven’t got dips in a long time so I wanted a nice relaxing experience! I wanted mani and pedi ,so I chose out my colors. The lady at the front desk helped me by finding my nail color. I got seated on the pedicure chair, and the guy who did my pedicure was really nice. Later, a teen girl came to do my nails. She sat next to me and started doing my nails. A lot of things I noticed was she kept putting my fingers in the dip about 5 times. I told her I didn’t want bold or bubble nails, and she said I know. I thought they did a different process. Also, she was drilling my nails but she did it so unprofessionally, she drilled my finger. Which is now swollen but the way! She was about to put the clear polish on top to make it glossy, but it was way too thick. I told her, and she said sorry and tried to fix it with the drill. It was still too bold, so I told her. She said I should have just got gel. I have been doing dips for a long time, I know this isn’t what you do. After she was done with my nails it was bubbly and bulky. After I was done, I went to the cash register, and told the lady. She told me it was fine, and that’s how dips work. At that point, I didn’t want to remove them because it was 43$. She said come back in 2 weeks if you wanted to get them removed. I told her it was fine I guess, and just left as fast as I could. That girl obviously needs some training, she did horrible! To also mention, I have been coming here for almost 2 years. They obviously changed their service. NEVER COMING BACK!!!
