2 /5 Tamra Smith: The pizza is great. I used to go out of my way to order their pizza. The customer service is absolutely awful. Twice I have called in an order for pick up and been told they were busy and it would take 30 minutes to prepare. When I get there, they cant even find my ticket and no pizzas have been made. This last time was well into our pandemic and Im wearing my mask, ready to go into a restaurant that has closed dine in service for health concerns and I find a family sitting down to eat, no one in the building has a mask on and they dont have my order. The man that was on his phone more than he was helping with anything spoke to the cook and got my pizza started. I wait. It gets rung up as $10.99 plus tax and I explained that I knew they had a special for my order for $9.99. They would not honor the exact paper they have advertising their specials on the counter. I asked the man if he was the owner or manager and he chastised me for getting upset. Do you know what happens to a slightly upset person gets told to calm down? The opposite happens, so yes, they kept their pizza tonight and I wont be back. Theyre rude, incompetent, and will charge you more when they feel like it.