2 /5 Emily Esler: Everything left something to be desired.
When we arrived on a Saturday afternoon for a late lunch, it was confusing on where to park, and from the parking lot, how to get into the restaurant. Once we made our way thru the hotel gardens into the restaurant, we were impressed by how cute the decor was and how well it fit their theme. And that, unfortunately, is where the positive ended.
There was not a clear host stand so we approached a server who was standing by some menus. As we did so, he turned and looked towards the door & greeted two other guests who entered. They went to the bar, and then if I hadnt drawn his attention to us, he wouldve ignored us more. We chose a table from the open seating, and perused the menu. He provided us with water, but didnt inquire if we wanted anything else so we didnt get drinks like we planned. He came back & we ordered the Texas Trio to start. The queso was okay (a step above Velveeta in a crock pot), the guacamole was not very good (needed salt, lime & tomatoes...just some body to make it more than mushed avocado), the salsa was good, and the chips were somewhat warmed & half crumbled. We ordered the elote, poblano chicken enchiladas & nachos to share between the 3 of us. And tho 2 of us had near empty water glasses, no refills.
When the food arrived, it was...acceptable. The elote was missing spice/heat and wasnt very warm. There was no heat in the poblano chicken enchiladas, the rice was gummy & missing something to make it good, and the borracha beans werent warmed thru. The nachos...well, they were served in a bowl. So the toppings only covered a third of the chips and was messy.
The service...the server was working with at least 2 other staff members while there were 3 people at the bar, a table of 2 outside, and a table of 4 inside for the first 30-minutes of our meal. The waters were refilled once (had to ask twice) and never asked about, we had to ask. We went to the bar to ask for our ticket & a to-go box because our server had been MIA for 30+ minutes...to be fair we had seen him, but it was like he was deliberating NOT looking towards us. When he came over, he asked if we were ready for our ticket & if we needed any boxes... YES! Did the bartender who sent you over over not say?
Overall, not only a lackluster experience with the food, but a terrible customer service experience. We only tipped because weve all waited tables before & cannot stomach not tipping.







