1 /5 Kimberley Burns: Our experience at the restaurant was a blend of exceptional and disappointing moments. Our chef, fondly known as "Piggy," was truly remarkable, and the food was delicious, deserving every accolade. However, the rest of the experience left much to be desired.
When we arrived, we were informed that we couldnt be seated until the other couple we were expecting had arrived. We asked if we could order drinks while we waited, but the hostess told us there was no bartender available. I mentioned that it was a birthday celebration and inquired about arranging something special, like a small cake or ice cream, after our meal. She confirmed it could be done for an extra charge, which I agreed to, and she assured me she would take care of it.
Once seated, we placed our drink orders. The two gentlemen with us ordered drinks—one with a double shot of whiskey and Coke, and the other with a double shot of vodka and Coke. When the waitress brought the drinks, they seemed to contain no alcohol. We asked her to return, and she insisted she had made them with alcohol herself. We then requested the manager, who verified there was no alcohol in the drinks and agreed to take them back. The gentlemen then requested two glasses of Coke, along with separate shots of vodka and whiskey. Initially, the waitress refused, but after consulting the manager again, she returned with two short glasses, one with vodka and one with whiskey. Despite her claims that they were doubles, it was evident they were not, as our photos clearly show.
After our meal, I went to the restroom while we settled the bill. I stopped the waitress to ask about the birthday item we had requested. She said the hostess hadn’t informed her. My husband and our guests were already ready to leave, but I stayed behind to speak with the hostess. She understood I was unhappy. I reminded her of my earlier request for the birthday surprise and her agreement to the additional charge, which I had accepted. She admitted she remembered but had simply forgotten. This oversight would be understandable if they were busy, but they weren’t; she had been chatting with the same colleague since our arrival.
This was, undoubtedly, the worst service Ive experienced at this restaurant. The only praise I can offer is to the chef, who truly deserves five stars for the outstanding food. Unfortunately, the service was disappointing and dishonest.
The attached photos were taken at our home. I want everyone to see how they overcharge you without delivering what you pay for.