3 /5 Leilani: This was our first time dining inside a Saltgrass after usually just grabbing to-go at the airport, so I was really looking forward to the experience. I made an online reservation through OpenTable and requested a booth. When we arrived, I received the text that our table was ready, but we were seated at a table in a busy aisle. When I mentioned that I had requested a booth, I was told there were none available. After a long day on the road, we just took the table, but it was disappointing since the option was offered in the app.
Our server, Priscilla(sorry if spelled wrong), was the highlight of the visit. She was incredibly friendly and attentive, and honestly, her great service kept the experience from being worse. The issue came with the pacing of the meal. From the moment we ordered, everything came out almost at once. We barely had a few bites of our appetizer before our salads were dropped off, and then the entrées followed right behind. It felt very rushed, and we didn’t have time to enjoy each course.
The steak itself was cooked absolutely perfect, but the sides weren’t very flavorful and left much to be desired. Another concern was the location of our table. Twice servers carrying large trays passed so close they nearly went over my husband’s head. It was stressful and distracting, which is why we usually prefer a booth.
On the positive side, parking was easy, and the bathrooms were clean. Our bill was over $100, and while the steak was good, the rushed service, seating issue, and unsafe table location made the overall experience fall short of expectations.
I truly appreciate Priscilla’s service, she was wonderful. But I do hope management takes note of the pacing and seating arrangements to improve the guest experience.
