5 /5 Choate Family: We ordered delivery through DoorDash on 1/4/26 (a large pepperoni pizza and a large chicken caesar salad). Unfortunately, a small mistake happened during packaging and our dressing was left out. After receiving no response from the dasher, we called the store.
Both the employee who answered the phone and the manager were incredibly friendly and extremely understanding - even after we mentioned that calling about salad dressing felt rather silly. Without hesitation, they offered to personally bring the dressing so we could enjoy our dinner.
Less than 15 minutes later, the manager himself showed up at our door with the caesar dressing, complimentary bread knots, and a sincere apology. This level of customer service is truly outstanding and memorable.
We will absolutely continue ordering from Roma’s and look forward to enjoying their service in person as well.
Highly recommend!



