1 /5 liz apponey: My husband went to PHO House to order me a pho bowl, which cost $13.50 plus tax ($15.02 total). He specifically asked for Sriracha sauce, as that is how I prefer my pho, and was told that it was included in the container. When we got home, there was no Sriracha sauce at all, or at most a tiny splash that was not even noticeable or usable.
I called the store to express my concern, and I was extremely disappointed with the customer service. The young lady I spoke with acted as if she didn’t care about my concern, which made the situation even more frustrating. When customers are paying this amount, it’s reasonable to expect that a simple request like a sauce be honored—especially when so many other businesses offer the same service without issue.
This was the only sauce provided, and I am including a photo to show exactly what was given. Overall, this experience was very disappointing, and better attention to customer requests and customer service would make a significant difference.
15.02 wasted because who wants to eat it without the right taste I’m from Louisiana. I love hot food.
That was the only sauce that was included in the picture below
