1 /5 Destiny Guerra: I got some breakfast burritos from here. Not only did I wait almost an hr, halfway through my burrito there was a hair. I called to get a refund and was immediately asked if I still have the burrito. When I told the lady on the phone no I threw it away, she told me they can’t refund without the burrito.
I asked even if I have a picture and she responds “at this point it can be any burrito from anywhere”. I had to go out of my way to drive back to Papa Bears and waste my gas just to get a refund for THEIR mistake. When I got there she didn’t even look at the burrito just sat it on a different counter to ask a different lady to give me a refund. The lady on the phone was very unprofessional and showed no remorse for my inconvenience. Sad to say I will never be eating here again. I use to love their breakfast burritos, but I’d rather take the drive somewhere they will care about their customers.
