McDonalds - Childress (TX)

1 /5 Khan Walizada: They were supposed to close at 8:00 PM. I arrived at 7:50 PM and the employee closed the lobby door in my face. When I asked if there were still 10 minutes to order, I was told to use the drive-through. I tried to order there, but the employee disappeared and I was left standing there, feeling embarrassed. I’m a truck driver and drove a long distance to get here. I was ready to pay this wasn’t free food. Very unprofessional behavior. Management needs to train employees to follow posted hours and treat customers with respect. Worst experience and very dissatisfied with the service.

1 /5 bigbossringo: This store gets a 0 in every way as I was DENIED service after driving 6 hours I finally found somewhere to eat with my 8 month old and my very tired wife and was told the lobby closes in 10 minutes and I told Them the window says on Friday and Saturday open till 11 and we really just needed a place to move for my infant son and some quick food plus they had a lobby full of people. I said the window says 11 they told me the manager says it’s closed and I said “you’re going to lie to me?” They snickered and shrugged their shoulders. Said I could get in drive through if I wanted anything. I’m just so shocked. I’ve now watched 4 customers get turned away as they locked the door early.

2 /5 Amanda: I don’t know what has been going on here. They used to have really great service and the food even for McDonald’s was darn good. This has been the second order that we have had to wait outrageous times. My partner had to go in and actually tell them we had an order and the lady working took 15 minutes before even acknowledging his existence in the store. Three other doordashers complained of this same issue. In addition, everyone before us was walking out with nothing. I try to be very understanding and patient but this is crazy… Today I ordered st 1045/11am ish only to receive my order TWO HOURS LATER! The fries were stale, and cold, the bread on our sandwiches was very stale and tasted like they just reheated 4 weeks old food. Not acceptable.

1 /5 Aqua Rius: Probably one of the worst McDonalds Ive ever been to - which is weird: I thought McDonalds were all pretty standard at this point. Came inside while on the way home from a trip: used the bathrooms (which were disgusting, btw) and after using the bathroom, went up to the front to order. There was no one there and I waited for a few minutes before a woman came up apologizing that she was thirsty or something similar and had to get a drink. I ordered a cheeseburger and two large fries, paid and waited. While waiting, I got to observe the overall service, which was incredibly disorganized and scattered. The woman who was taking orders was running between the counter and the back (rather than just communicating using headsets? Thats what I used to do a Starbucks...so I have plenty of sympathy for those working fast food) - and because of that, she couldnt remember what people had ordered, interrupted people mid-order to go handle something in back, etc. While on the way out, a mother with her children was complaining about cold fries but we werent sure what she meant until we got our food (which we had to retrieve from another customer. She just handed it to them without checking their number / receipt) and the fries were oily but also lukewarm and barely cooked at all. :s Literally awful. I have never - in my life - not finished McDonalds fries but neither myself, my sister, nor my wife could finish these. Not sure if they crowded the fryer or forgot to fry them fully / double but they were just awful. 0 / 10 - would not recommend. If you need to get food, anywhere else would be better than here.