La Familia - Bryan (TX)

5 /5 Ada-Jean Moody: My husband and I went in for lunch here. Ive only had their breakfast tacos (amazing btw) so this was a first for me. I ordered the lunch special (Enchilada plate on Wednesdays) and it was amazing! The texture of bothe Enchiladas was perfect and not dry as other places are. Their rice wasnt overly dry nor did it have surprising ingredients (which is a good thing). The staff was friendly, funny, fast and just wonderful! I highly recommend this amazing place

1 /5 Jason Hayes: I visited this place when it was busy, which gave me the impression that the food must be good, considering the number of people coming and going. I ordered a large Menudo, which cost $16.51. That seemed steep, so I asked about the portion size and was told it was 32 ounces. Normally, when I order a 32-ounce Menudo, it comes in a quart-sized container specifically meant for soups—not a drink cup like they served it in. That difference threw me off. I then asked about the smaller size, which was 20 ounces, and they charged $14.50 for it—only $2 less than the large. In my experience, a 32-ounce Menudo typically costs between $10.99 and $12.99, so their pricing was way above what I’ve seen elsewhere. I regularly try Menudo at different places, and while I’ve seen prices go up to $12.99 for a large, I’ve never paid $16.51. The woman at the counter seemed annoyed, and I’m not sure if it was because of my questions or something else. Despite the price, I remained optimistic. However, when I arrived at my destination, I was disappointed—the Menudo was cold and lacked flavor. The corn tortillas were fine, but the Menudo itself was overpriced and one of the worst I’ve had in the past 10 years of seeking out the best. This place might have great food, but their Menudo isn’t it.

1 /5 Star Upshaw: I had to call 4 times to place a pick up order. They never answer the phone and this has happened multiple times and they do not be busy. Once somebody finally answered the phone the lady had horrible customer service she was talking very rude to me and had a high pitched voice very so yelling at me. She also call her self rushing me over the phone like she doesn’t enjoy her job. When I got there they handled my food very poorly wasn’t handled properly at all.

1 /5 Dana D.: Will not be returning. The service today was uncalled for. Tried to call 3 times to place a pickup order and they didnt answer the phone. While I was waiting in the drive through line a man came and knocked on my window & yelled "hello" trying to get my attention. Ofcourse it caught me off guard and when I rolled down my window he immediately asked if I placed a phone order. When I said no because no one answered the phone he rudely responded with well were really busy right now as you can tell. There was no hello how are you, I work for the restaurant, or anything polite. I gave him my order and that was that. I wait a bit longer & make it to the window. The same man is there & he immediately just tells me my total. I pay for my food, get it and as Im about to leave I am the one that has to say thank you have a nice day because the employee did not give any positive communication. As I was saying thank you he shut the sliding door. I could tell this person was probably overwhelmed and busy which I get, However being polite and having customer service skills is very important in the restaurant business. He was just flat rude. And a restaurant doesnt get to be both. If you have an old rundown building with mediocre food you better have some really friendly staff! Thanks- thats just my two cents. Either way since we have such an over abundance of taco places in the area La Familia in Bryan will no longer get my business!