2 /5 Bree: I’ve been a loyal fan of Jimmy Changa’s for years, but lately the experience has become very hit or miss. My last visit with my boys was wonderful — we had an attentive and friendly waiter. Unfortunately, this most recent visit was the complete opposite.
Our waitress, Zoe, barely provided any service. She would stop by and ask if we needed anything, but if I had food in my mouth and couldn’t respond immediately, she would rush off before giving me a chance to speak. She never checked to see if we were enjoying our meals, and the only thing she consistently did was bring our drinks and food. When my Fajita Bowl arrived without the corn tortillas, I waited about four minutes before finally having to ask Brian, the manager, for assistance. He was kind, but the situation still left us disappointed.
To make matters worse, it was my twins 18th birthday lunch — a special moment — and the poor service truly dampened the experience. Please avoid Zoe if you want your celebration to go smoothly. I would also like to add that Nick was an excellent GM. Anytime I had a concern, he was attentive and took great care of my family. Jimmy Changa’s food is delicious, but when I’m paying a premium, I expect consistent, quality service. Sadly, I’m not sure I’ll be returning.