IHOP - Big Spring (TX)

5 /5 Carmen Ritchey: I haven’t actually eaten here, but my 87 year old dad does, every single day. Erin is an amazing waitress but her heart for people is even better! My dad had surgery and was gone for a while. She has checked on him personally. She visits with him while she waits on him and makes him feel valued. Ray, the manager or assistant manager has gone out of his way to make my dad feel welcome and valued. He responded to my request in the most professional and kind manner! Heather, another waitress has also gone out of her way to be kind to my father. For him, IHOP is so much more than a place to eat. It’s therapy, it’s socialization and a way to help him thrive. Even the cook welcomes my dad! Thank you to this entire staff for going above and beyond to make others feel valued!!

5 /5 Carly: While the entire team was friendly, Novalee truly made our visit special. She was attentive without being hovering, anticipated that we’d need extra napkins before we even asked, and had such a genuine, infectious energy that brightened up the whole room. It’s rare to find service that feels this personal and sincere.

2 /5 Bonnie Pesina: The food was ok but the service was terrible. When the waitress gave us our gravy she finger was in it. Then they gave us our kids meal till it was time for us to leave.

1 /5 Allison Flores: Food was wonderful, Came all the way from snyder! The Service wasn’t as good! Our waiter was very slow and we ordered an orange juice and didn’t get it till we reminded him about it! ordered toast and he completely forgot about our toast and was in the back most of the time. Ordered coffee and he just threw our creamer on the table instead of a little bowl and got no water cup with our coffee. While others around us got coffee and a water cup. Food was good, just poor service !

1 /5 MDG: Way to slow something simple takes to long. Reminds of no respect ryme or reason. Most of the staff are nice and there hands or tied. Hire better kitchen management. Okay, so let me confirm. I ordered a BLT and it tasted ransom. Totally threw it away. It even tasted like it shouldnt have been served. Like it was just horrible. When you do something that bad, it has a lasting taste in your mouth. Shouldnt have been served? Just absolutely should have been tossed. I did that for you. I did not want to get sick..