2 /5 John Darville: 9/4/25: Horrible service with no one else there. Weary of non-English speaking servers that group up and talk, ignoring customers … and we were one only ones there around 1:30.
Wanted Queso ($5.99) but would have to buy chips as well $2.00. So chips and queso would cost over $10.00 with tax and tip.
Love the food, but poor service and high expense will certainly influence where I eat.
7/18/25: Received very good service today from Lizbeth. She was properly attentive, prompt and courteous. She managed not speaking English and my not speaking Spanish very well.
Food, Daniella with jalapeños added, was outstanding.
Hate paying for chips and salsa but I was asked this time if I wanted them before bringing and charging me $1.99 for them.
6/4/25: The review remains the same with no improvement. Good food. Fair, at best, service. Waited 15 minutes for ticket and to-go box while nine employees stood and visited in view and my server to be seen.
Customer service training would make a world of difference.
Has the potential to be outstanding. Like Hacienda Vieja, he food was great, hot and prompt.
However the service is far behind that found at Hacienda. I would consider the place to be quite slow. Walked in and waited to be seated in front of 4 employees and a musician. Finishing their conversation was much more important to them than greeting a customer.
There was constantly 3-5 servers huddled around the work stations …. rather then tending to the few customers that were in attendance.
