1 /5 Jordin Hart: I have been a loyal customer of Donut Delight since childhood, even back at your old location. I have always enjoyed my visits and never had a bad experience until today. My husband and I came in happy, joking, and ready to pick up our order. While deciding if we wanted anything else, the employee assisting us repeatedly waved us along and kept asking, “Is that all you want?” As she kept the waving motion going despite there being no line behind us. It felt as though we were being rushed out for no reason. When I noticed her behavior, I acknowledged it by playfully mirroring her gesture, but she responded by rolling her eyes. I calmly stated that we hadn’t done anything to deserve such treatment and that she didn’t need to be rude. Instead of addressing the concern, she walked away, making noises in frustration. I brought this issue to the owner’s attention, but unfortunately, nothing was addressed. The employee even smirked and mockingly repeated “huh huh huh” while I was explaining the situation. It was disappointing to feel dismissed, especially after years of supporting your business.
Customer service is key, and experiences like this can drive away loyal patrons. With prices now at $30 for a dozen kolaches, people expect not only quality food but also respectful service. I sincerely hope you reconsider the way customers are treated and ensure that kindness remains a priority at Donut Delight.
