Cracker Barrel Old Country Store - Gainesville (TX)

1 /5 Syrena Randant: I never thought that we would ever come across the experience we had.. Waiting for a table for our party size wasnt bad. However, the service was horrible. First, asked for napkins. Never got them. Next, when ordering one of our friends wanted to have a side of bacon to go with their breakfast and was told that they couldnt do that. Then, our next friend asked that the grandma sampler come with an extra bacon to replace the ham. They were told that they either take the sampler as it was, or have the meat be all bacon. And then.... when getting the food... this was what really made it the absolute worse experience on top of what we already had going on. There were 8 of us... ok. 8. I understand busy, but not where 4 of us get food. Then more 3 of us finally got our food 20 minutes later... Now remember I said 8 of us... our last plate for our last person didnt get their food until 20 minutes after thar... Highly disappointed. We did speak to the manager, she apologized and gave a little discount. I believe we wont be coming back to any location.

2 /5 Jeff Johnson: We eat here every time we go to Winstar Casino and usually its good. This time however it was nit a good experience. First they have changed their menu and not for the better. Them my wife orders a Mimos, we are told they cant make an individual Mimosa but could make a pitcher od Mimosas. WHAT?! Thats the dumbest thing Ive ever heard. Just pour one out of the larger size. Make your guest happy!! We ordered our food and I was told that bacon could not be a side for my breakfast. I had to ask if I could purchase a side of bacon I stead of the server asking me if I wanted it at an upcharge, which I did. Then when our food came out, my biscuits and gravy were missing as well as my wifes toast. We had to ask for those items to be brought out. When my wifes toast finally came out, it wasnt even toasted. It was just plain bread, no butter not toasted. We asked to speak to a manager so we could let her know about the issues. We didnt ask for a discount or did we expect one. Manger gave e a lame excuse and really seemed unconcerned about our issues. She did apologize as she was walking away. Im a general manager of a restaurant,and this is NOT how you address issues with food and service. The server was terrible as well. The lady who was at the register was a customer service rock star!! She was genuinely concerned after she asked how everything was for us. Thank you for that. This cracker barrel has definitely gone downhill. Will find another place to eat next time.

1 /5 Nell Trimble: What happened to the food ugh!! The carrots turned to mush. The Chicken and dumplings looked like the chicken was boiled to death, not rinsed off. The dumpling sauce was made with the same water the chicken was cooked in, cooked blood and all. What happened to the Cracker Barrel quality control. May be the last time I eat there.

5 /5 Leilani: ⭐️⭐️⭐️⭐️⭐️ Five Stars, Without Hesitation I rarely give five stars across the board, but this Cracker Barrel truly earned every single one. From the moment we walked in, we were treated with such kindness and care. The hostess, our waitress, the gentleman clearing tables, and even the ladies at the checkout counter in the store area all made my husband and me feel genuinely welcomed and seen. That kind of hospitality is rare, and it did not go unnoticed. The food was absolutely delicious, comfort food done right, and we were pleasantly surprised when they let us know about the military discount, something our own local Cracker Barrel has never mentioned. That extra thoughtfulness meant a lot to us. There is some construction happening on the main highway nearby, but honestly, it was a non issue. We simply turned around a bit early after missing our turn and had no problem getting right into the parking lot. Because of the exceptional service and overall experience, this will now be our Cracker Barrel. Anytime we are driving through this area, we will stop here, no question. Thank you to the entire team for going above and beyond. You turned a simple meal into a really meaningful, memorable experience.

5 /5 Denise Richards: Because we travel, we often stop at Cracker Barrel Old Country Store. My husband asked if I wanted to stop. I told him its winter and the CBOFS usually have their fires going. Seeing Im allergic to so much, burning wood is one and strong smells. The minute we walked in the door, it smelled nice. No fire, I was relieved. Then walking right past the fireplace low and behold, there one was just a blazing. BUT I couldnt smell it, no nose alerts. No smoke smell at all. So THANK you, THANK you They have a new menu. I got a marriage of shepherds pie meets hashbrown casserole. Instead of mashed potatoes, they used hashbrowns casserole and pot roast beef, gravy, carrots, and peas. My honey had the grandpa breakfast. which used to be my favorite. Weve had just about everything thing on the old menus. The food never disappoints. There is plenty of parking for your big rig travelers. Look at photos included. There is an open mall next door to knock out some shopping. Kid Friendly food.