VERDURE - Amarillo (TX)

1 /5 Marissa Pearce: This gym has gone completely downhill in the last six months. I’ve been a loyal member for years — I go almost every day and haven’t canceled only because the location is convenient. But honestly, it’s getting hard to justify staying. Management is terrible right now. There’s no upkeep or maintenance. The place is just dirty. The sauna is disgusting, the pool has literal chunks missing from the bottom, there’s only one lifeguard for the entire area, and half the pool chairs are broken. They no longer have waitresses walking around, which used to be a nice touch. The wellness center? Basically abandoned. No more IVs, no B12 shots, no massage therapist (she quit), and I’m not even sure if there’s still a chiropractor — it’s a ghost town in there. The grille used to be great for meal prep or healthy food options; now it’s just shut down. And despite all that, membership is still $160/month — plus they started charging extra for Pilates. When I mentioned to management that prices keep going up while everything else is falling apart, the guy literally agreed with me and said, “Sorry this isn’t reaching your expectations.” That was it. If you’re thinking about joining, I’d honestly wait it out until new management gets things together. Right now, it’s just not worth the price or the frustration

2 /5 Ranora Cosselmon: Highly disappointed with the staff. Gym itself is good. They are really good at returning phone calls for starting a membership but if you call to talk to them about your membership they ignore you! I’ve called since first of August to speak to someone (5-6 times) about my current membership and not one return call. Finally had to drive up there to be able to talk to someone. Which had they returned a phone call in the beginning would have been a better result of my irritability with them. Frustrating to know they care less about you once your a member.

1 /5 Hilario Rojas: Place has lost a lot of its appeal. Just joined back a couple months ago and disappointed with what this place has gone to. Steam room was one of the biggest amenities I loved about this place but now it is just mediocre. Blows steam but no heat like it did in the past. Last upgrade or maintenance the men’s locker room seems to have had is the sauna bench when they were forced to replace it because it broke. Rust all over the place, tiles in showers and hot tub damaged where they can cause injury if not mindful. Seats that should’ve been thrown out 5 years ago. Overall no maintenance or pride by the owners and management.

1 /5 Jdizzle: Please do not go to this gym. They will absolutely rip you off. The staff is clueless and not helpful at all. Trying to cancel your membership is one of the most difficult things you will ever do going to the Social Security office is quicker and more efficient! They talk down to you like you’re trash, and since the owner’s daughter handles things, she can apparently do no wrong. No one is kind or helpful, but they’ll gladly take your money. Please, save yourself the frustration and go somewhere else.

2 /5 Rebecca: I’ve been so disappointed with management, with the exception of Jeannie. Jeannie has always been amazing! I’ve been going to this gym for over a year, so I’ve given them lots of my money. I’ve also sent my son to their summer camp, which is fantastic, for two years. This year I signed my son up again and after signing him up found out he needs surgery and would be out for two weeks. The GM agreed to credit my account for the two weeks if I had a Dr note. That was provided and I received a credit, which I can’t use at the grill. I was told that I could use it to purchase apparel, at the grill and towards my membership dues. However, that is not the case. I have talked to three staff and all have told me something different, which is very frustrating. If they won’t give me money back after providing a dr note, I should at the very least be able to use my credit how I want in the facility. Very disappointing.