1 /5 Miriam Rieck: ⭐️
I joined TrueFit at Longmire last week specifically for access to the indoor pool. Before signing up, I called and asked directly if the pool was open and what the hours were. I was told it was open, with only a daily 1–2 PM cleaning break. Based on that, I signed up for the highest-tier membership as I was told it was the ONLY way to use the pool at that gym.
Five days later, I arrived to swim and was met with a sign that the pool was closed indefinitely. There was no email, no notice, and no explanation. When I asked about it, the staff could not tell me when (or if) the pool would reopen. I was told I could cancel my membership, but I had to come back to the Longmire location and cancel in person
To see if there were any alternatives, I called the Villa Maria location, since it actively advertises having an indoor pool. I was told that the pool there is still under construction — and that construction has stalled due to permit issues. Meaning the pool they are advertising is not available at all and has no confirmed completion date.
This is a clear case of advertising amenities that are not actually available, and of not disclosing that a primary facility is closed indefinitely at the location where I joined.
The issue isn’t that pools need maintenance or construction — that happens. The issue is the lack of transparency. Customers should be told when a key amenity is unavailable, especially when that amenity is the reason for choosing the gym and paying for the highest-tier membership.
This experience came across as misleading and disappointing. I have cancelled my membership.
