1 /5 Jerry K.: A high quality gym experience RUINED by poor management, shady business practices, outdated equipment, and a terrible app experience.
My friend paid for a day pass because this was the only gym nearby opened late at night. Despite the transaction being completed immediately, the GymMaster app wouldnt let him into the facility. I let him in because I knew he paid, but I was charged the $25 tailgating fee - which makes complete sense to me.
What doesnt make sense to me is the owners reasoning. It turns out, my friends account was disabled, but that didnt stop them from taking my friends money. Whats worse is that they were only told their account was disabled the next day AFTER payment. I thought there was an error in the system, and since my friend paid and showed me a receipt, I let him in.
I talked to the owner and he said it was my fault and that I should have called him at 11pm to resolve the issue, but thats my fault for not wanting to call a business man at 11pm. There was no signage about late night calls.
If you love paying for services and not getting access to them, this is the gym for you! I really wanted to support this business, but I can go to bigger, better, cheaper facilities that will treat me with more respect literally anywhere else.